IT Support Analyst

Boots UK; London Borough of Islington; Presencial; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Discounted gym membership

Life assurance

Employee counselling via TELUS Health

MyBoosts benefits

Descripción de la vacante

Boots is seeking a Junior IT Support Analyst to provide front-line IT support to the Boots Online Doctor Team, handling 1st/2nd line issues and assisting with inductions and device management.

You will build laptops, create user accounts, refresh devices on a schedule, manage leavers, and communicate clearly with end users. This role offers on-call rota pay and opportunities to grow within Boots' technology team.

Formación

• Experience in an IT support environment.
• Strong technical troubleshooting skills.
• Excellent non-technical communication abilities.
• Willingness to work on-call rota.”

Responsabilidades

• Manage 1st and 2nd line technical issues.
• Provide support through the IT Support channel and handle incidents.
• Conduct new laptop builds, account creation, and inductions for new joiners.
• Oversee laptop device refresh schedules and offboarding procedures.
• Maintain effective communication with end users and stakeholders.

Conocimientos

1st-2nd line support

End-user communication

On-call availability

Herramientas

Okta

Jamf

Atlassian

Google Workspace

Descripción del empleo

As a Junior IT Support Analyst, you will play a crucial role in providing front-line IT support to the Boots Online Doctor Team. Your expertise will help manage 1st and 2nd line technical issues, ensuring that our healthcare platform operates smoothly. You will also facilitate new joiner inductions and oversee device management tasks, making a significant impact on the efficiency of our IT operations.

• Manage 1st and 2nd line technical issues.
• Provide support through our IT Support channel and handle incidents raised.
• Conduct new laptop builds, account creation, and inductions for new joiners.
• Oversee laptop device refresh schedules.
• Process leaver requests and offboarding procedures.
• Maintain effective communication with end users and stakeholders. Experience working in an IT environment.
• Strong technical troubleshooting skills.
• Excellent non-technical communication skills.
• Resilience in facing challenges and supporting team members.
• Ability to document issues and resolutions effectively.
• Happy to work on-call (paid) on a rota basis across the team.

It would be great if you also have:

• Previous Helpdesk experience (advantageous but not essential).
• Familiarity with Apple or Windows devices.
• Experience with core applications such as Okta, Jamf, Atlassian, and Google Suite (training will be provided).
• A desire to learn new skills and grow within the role.

At Boots, we believe in nurturing talent and providing opportunities for growth. As a Junior IT Support Analyst, you will have the chance to develop your skills in a supportive environment, with pathways to advance into more senior IT roles or specialised areas within our technology team. Your contributions will not only enhance your career but also help shape the future of healthcare technology at Boots.

Rewards designed for you:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child including option to buy additional holiday
• Discounted gym membership
• Life assurance
• Activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at . Exclusions may apply; eligible roles only.
• Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us: At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Where a role is advertised as full-time, we are open to discussing part-time and job share options.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

• Business Area Support Office Function Healthcare - Support Office Keywords