Mental Health and ADHD Operations Associate

Boots UK; England; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Job summary

A leading health and retail company in Islington, UK, seeks a Mental Health and ADHD Operations Associate for full-time hybrid work. The role involves supporting appointment management, coordinating operations, and handling patient communications. Candidates should have recent administrative experience, comfort with technology, and a proactive attitude. This is an entry-level position that offers a range of benefits including generous employee discounts and a retirement savings plan.

Qualifications

• Working in a fast-paced environment.
• Familiar with technology and software applications.
• Demonstrating confidentiality with sensitive information.
• Capable of managing workload effectively.
• Capable of working under strict deadlines.
• Proactive, can-do attitude to find solutions.

Responsibilities

• Support appointment management and rescheduling.
• Maintain database accuracy and coordinate daily operations.
• Assist with patient communication and administrative support.
• Follow up on payment issues and patient engagement.
• Assist cross-team administrative queries.
• Register referrals and liaise with GPs.
• Prepare meeting minutes for regular meetings.
• Provide ad-hoc support during peak periods and leave coverage.
• Collaborate with the complaints team to escalate and resolve issues per SLA.

Skills

Recent administrative experiences

Comfortable with technology

Ability to deal with sensitive information

Self-motivated and efficient

Ability to work under pressure

Proactive attitude

Education

Relevant secretarial / administration qualification

Tools

Microsoft Office

G-Suite

Slack

Zoom

Job description

Mental Health and ADHD Operations Associate

Boots UK Islington, England, United Kingdom

Overview

Join to apply for the Mental Health and ADHD Operations Associate role at Boots UK. This is a full-time hybrid vacancy, working 37.5 hours per week, within our vibrant office in Islington, London.

Responsibilities

• Support with appointment management for booking and rescheduling clinical appointments.
• Coordinate daily service operations for appointments and maintain database accuracy.
• Support daily scheduled messaging with patients and cancellations/discharges.
• Follow up with patients on payment failures and service engagement.
• Support cross-team admin queries.
• Register referrals and liaise with GPs.
• Provide minutes for weekly/fortnightly/monthly meetings.
• Adhoc support for the wider Admin Operations Team to support Clinical Operations and Business Operations Associates during periods of annual leave and busy periods.
• Work closely with the complaints team to ensure complaints are escalated, tracked and resolved in accordance with SLA.

Qualifications

• Recent administrative experiences working in a fast-paced environment.
• Comfortable with technology; familiar with Microsoft Office, G-Suite, Slack and Zoom.
• Ability to deal with sensitive information and demonstrate confidentiality.
• Self-motivated to own workload and efficiently complete tasks.
• Ability to work under pressure and to tight deadlines.
• Proactive, can-do attitude to find solutions and get things done.

It would be great if you also have

• Relevant secretarial / administration qualification.
• Exposure to working with a healthcare environment (or other regulated environment such as finance or insurance).

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s Next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Retail

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