IT Support Analyst

Trespass; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent retail company seeks an IT Support Analyst based in Glasgow. The successful candidate will be integral to troubleshooting issues across various platforms including stores and offices. This role requires excellent technical skills, communication abilities, and a proactive approach to IT support.

Benefits

30 days holiday, increasing with service

Corporate discounts for employees

Relaxed dress code

Free parking

Access to Employee Assistance Programme

Qualifications

• Experience in supporting Microsoft technologies.
• Logical mind with strong problem-solving skills.
• Interest in fixing technical issues.

Responsibilities

• Responsible for hardware and software installation and configuration.
• Support the IT environment in 1st/2nd line capacity.
• Maintain IT records and manage support calls.

Skills

Troubleshooting

Technical Aptitude

Communication

Organizational Skills

Job description

Trespass Glasgow, Scotland, United Kingdom

IT Support Analyst

Trespass Glasgow, Scotland, United Kingdom

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Hours: 42.5 hours per week (In accordance with a rota schedule)

Role Overview

Due to continuing expansion, we are looking to recruit a talented individual to work within our IT Support team.

As an IT Support Analyst, you will work as a valued member of the IT Support team and support all aspects of the business such as stores, warehouses and office staff. You will also work on projects to facilitate technological improvements.

Could you be who we are looking for?

• Do you have a technical aptitude and an interest in fixing technical problems?
• Are you someone with a logical mind and strong troubleshooting skills?
• Do you have experience in supporting Microsoft technologies in a busy commercial environment?
• Are you a team player?
• Are you proficient in working with hardware and software?
• Are you a confident communicator with the ability to influence both verbally and written?
• Do you have a demonstrated interest and experience in dealing with customers?
• Do you have strong organisational skills?

What does a typical day sound like?

• You will be responsible for the installation and configuration of hardware and software to company standard, including tills, desktops and laptops
• In a 1st/2nd line capacity, you will support the IT environment, and liaise with clients and users to troubleshoot any technical issues encountered
• As part of a team, you will respond to breakdowns, as well as logging and processing support calls
• You will maintain IT records including software licenses, asset registers and procedure documentation
• Ad hoc, you will have the opportunity to take on project work for new business solutions and improvements

Working for Trespass

• You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to
• Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
• Relaxed dress code
• Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee!
• Full access to our fantastic Employee Assistance Programme and much more!

We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.

Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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