Application Support Analyst

English Heritage; Swindon; On-site; GBP 40,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Kulturerbe sucht einen Application Support Analysten, um das Team zu verstärken. In dieser spannenden Rolle werden Sie für die Unterstützung und Verbesserung von Unternehmensanwendungen verantwortlich sein. Sie arbeiten eng mit verschiedenen Abteilungen zusammen, um technische Informationen verständlich zu kommunizieren und Probleme effizient zu lösen. Mit flexiblen Arbeitszeiten und einer Vielzahl von Vorteilen bietet dieser Job eine hervorragende Gelegenheit, Ihre Karriere im Kulturerbe voranzutreiben und einen positiven Einfluss auf die Gemeinschaft zu haben.

Benefits

25 Tage Urlaub plus Feiertage

10% Arbeitgeberbeiträge zur Rente

Flexible Arbeitszeiten

Kostenlose Zugänge zu englischen Erbestätten

25% Rabatt in Geschäften und Cafés

Erweiterte Elternzeit

Optionen zum Kauf zusätzlicher Urlaubstage

Qualifications

• Erfahrung in der Unterstützung von Unternehmenssystemen wie M365 und Dynamics.
• Fähigkeit zur Analyse und Diagnose von Anwendungsfehlern.

Responsibilities

• Verantwortlich für die Schulung des Service-Desk-Personals.
• Identifizierung von organisatorischen Bedürfnissen für neue Anwendungen.

Skills

Kommunikationsfähigkeiten

Analytische Fähigkeiten

ITIL / IT-Service-Management

Problemlösungsfähigkeiten

Tools

M365

Dynamics

SharePoint

Job description

Title Application Support Analyst Location The Engine House, Swindon, SN2 2EH Salary Salary from £40,609 p.a. depending on skills, experience and location / 36 hours per week / 12 month Secondment Job type Fixed Term Contract Ref 16002

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for an Application Support Analyst to join our team. You'll be on a permanent, full-time contract, working 36 hours per week. This is an 12 month secondment position reporting to the Application Support Manager.

We are looking for an Application Support Analyst to join our team on a fixed term, full time basis, working 36 hours per week.

The Benefits

- Salary from £40,609 p.a. depending on skills, experience and location

- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years

- Matched pension contributions up to 10%

- Flexible hours

- The opportunity to progress your career within the heritage sector

- Subscriptions to professional bodies

- Free access to all English Heritage sites for you and up to six friends and family members

- 25% discount in our shops and cafes

- Enhanced maternity, paternity or shared parental leave

- Options to buy additional leave

- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs

- Opportunities to go to some of our great live music and history events

This is a great opportunity for someone with:

- Excellent communication and interpersonal skills both written and verbal.

- The ability to relay technical information to non-technical users and elicit users'

needs.

- Excellent analytical capability with the ability to methodically evaluate information

and develop recommendations.

- Problem solving and analytical skills with attention to detail.

- Knowledge of processes and operating practice (i.e. ITIL / IT Service Management

experience)

As an Application Support Analyst, you will be responsible for upskilling service desk personnel to increase first time fix SLA'S to include analysis and diagnosis of application errors.

You will:

- Be responsible for long- and short-term problem resolution.

- Identify organisational need for new applications and potential enhancements and support the implementation of applications including testing and integrating new applications.

To be considered for the position of Application Support Analyst, you'll need:

- Experience with operating or supporting corporate and business systems including M365, Dynamics, SharePoint

- A good understanding of Workflow design and implementation

- Previous experience of supporting and managing operational systems (Facilities Management, Asset Management, Finance, Procurement, Human Resources or Customer Relationship Management).

- Experience in handling and prioritising incidents, requests and problems

The majority of your time will be spent in Swindon but travel to sites, some in remote locations, will be required with the occasional overnight stay.

1st Interviews (virtual via Teams) will be held week commencing 27th May.

2nd Interviews (face to face) will be held 4th and 5th June.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Mark Francome, Application Support Manager, on [e-mail]. No agencies please.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally

You will need to refer to the following documents when completing your application.