IT Support Analyst

Kings Court Trust; Bristol; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Health Cash Plan

Pension scheme

Life assurance

Cycle to work

Employee Assistance Programme

25 days holiday + bank holidays

Job summary

Kings Court Trust is seeking an IT Support Analyst to provide day-to-day IT support for hardware and software, working in a hybrid environment in Bristol. You will act as the internal point of contact with our MSP, manage user accounts, permissions, and basic server tasks, and assist with system implementations and migrations.

Ideal candidates have 1-3 years in IT support, with Windows knowledge and exposure to Active Directory and M365.

Qualifications

• 1-3 years' experience in an IT support, helpdesk, or junior systems administration role.
• Working knowledge of Windows environments and common business software.
• Some exposure to system administration (Active Directory, M365 admin, device management).
• Comfortable liaising with third-party suppliers or service providers.
• Exposure to cyber security concepts or tasks is a bonus.

Responsibilities

• Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to our MSP where needed.
• Act as the internal point of contact between KCT and our MSP, tracking tickets through to resolution.
• Support system administration tasks - user accounts, permissions, device management, patching, and basic server/cloud administration.
• Assist with technical implementation projects, such as new systems, rollouts, and migrations.
• Maintain clear and accurate documentation of processes, configurations, and support procedures.
• Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.

Skills

IT support

Windows environments

Active Directory

M365 admin

Cyber security

Job description

IT Support Analyst

Salary: £30,000 - £32,000 per annum

Start Date: ASAP

Location: Central Bristol

About Us

At Kings Court Trust, we occupy a unique, privileged position. We are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed.

Our Purpose

To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human.

What You'll Be Doing:

• Provide day-to-day IT support for hardware and software issues, triaging and resolving tickets or escalating to our managed service provider where needed.
• Act as the internal point of contact between KCT and our managed service provider, tracking tickets through to resolution.
• Support system administration tasks - user accounts, permissions, device management, patching, and basic server / cloud administration.
• Assist with technical implementation projects, such as new systems, rollouts, and migrations.
• Maintain clear and accurate documentation of processes, configurations, and support procedures.
• Support cyber security hygiene tasks, building your knowledge and confidence in this area over time.

What We're Looking For

• 1-3 years' experience in an IT support, helpdesk, or junior systems administration role.
• Working knowledge of Windows environments and common business software.
• Some exposure to system administration (Active Directory, M365 admin, device management).
• Comfortable liaising with third-party suppliers or service providers.
• Exposure to cyber security concepts or tasks is a bonus.

The type of person you'll be:

• A clear and confident communicator, comfortable explaining technical issues to non-technical colleagues.
• Proactive, curious, and hungry to learn.
• Well organised and reliable, with good ownership of your work.
• Someone who wants to grow - this role comes with genuine progression into systems administration, infrastructure, or IT delivery.

What We Can Offer You

• £30,000 - £32,000 per annum.
• 25 days plus bank holidays, increasing annually to 30.
• Health Cash Plan - Cash back for Dental, optical, and other treatments.
• Employee discounts across a range of products and services.
• Variety of salary sacrifice benefits such as tech vouchers, dental & holiday buy.
• Company pension scheme - matching up to 5%.
• Income protection insurance.
• Life assurance policy.
• Enhanced family leave (upon completion of probation).
• Cycle to work scheme.
• Employee Assistance Programme.

Why Join Us:

• A supportive, people-first culture.
• Opportunities for growth and development.
• A chance to make a real impact during life’s most challenging times.
• Hybrid and flexible working options to suit your needs.

Where You'll Be Working

Our office based in central Bristol BS1.

Hiring Process - What to Expect

• Application review - We review applications on a rolling basis and will contact you when shortlisted.
• Initial Chat - A short call with Head Of IT to get to know you better. There will be some element of competency here, but we aim for it to be more conversational (30mins).
• Interview - This is your competency-based interview with the Stephen Bungay and Kieren Windsor (Business Change and IT Director) (up to 60mins).
• Feedback - We will contact you following your interview, typically within 1 week.
• Support - We want everyone to feel comfortable and confident throughout our hiring process. If you have a medical condition or need any adjustments, whether that’s for an interview or any part of the process, please let us know. We're happy to have a conversation about how we can best support you.

Equality, Diversity and Inclusion

At Kings Court Trust, we're committed to creating a workplace where everyone feels welcome, respected, and able to thrive. We believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience - nothing else.

We're proud to foster an inclusive environment where individuality is celebrated and diverse perspectives are valued across everything we do.

By applying for this role, you're sharing your information with Kings Court Trust. We take your privacy seriously. To understand how we handle your data, please read our Privacy Policy available on our website