IT Support Analyst

Michael Page; Ashford; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Benefits to be confirmed

Job summary

Michael Page is seeking an IT Support Analyst to provide 1st-3rd line support across Microsoft technologies, manage incidents and assist with IT projects in Ashford. The role involves device maintenance and end-user support in a collaborative, long‑term career environment.

You will administer Microsoft 365, Entra ID and Exchange Online, while supporting Intune, Autopilot and endpoint management. Responsibilities include onboarding/offboarding, device upkeep, incident resolution, and maintaining

Qualifications

• Experience in an IT Support Analyst, Support Engineer or similar role.
• Strong knowledge of Microsoft 365, Entra ID and Windows environments.
• Exposure to Intune, Autopilot and endpoint management technologies.
• Excellent troubleshooting and communication skills.
• Able to work independently and take ownership of technical issues.

Responsibilities

• Provide 1st, 2nd and 3rd line technical support to end users.
• Troubleshoot hardware, software and network-related issues.
• Administer Microsoft 365, Entra ID and Exchange Online.
• Support Intune, Autopilot and endpoint management solutions.
• Manage user onboarding, offboarding and access requests.
• Maintain laptops, desktops, mobile devices and peripherals.
• Escalate and resolve complex technical incidents.
• Assist with IT infrastructure and system improvement projects.
• Create and maintain technical documentation and procedures.
• Ensure service tickets are updated and resolved within SLAs.

Skills

Microsoft 365

Entra ID

Windows environments

Troubleshooting

Incident management

Communication skills

Tools

Intune

Autopilot

Endpoint management

Exchange Online

Microsoft 365 Admin

Entra ID

Job description

An IT Support Analyst role providing 1st-3rd line support across Microsoft technologies, managing incidents, supporting users, maintaining devices, and assisting with IT projects and improvements.

Client Details

A well-established organisation with a strong reputation in its sector, investing heavily in technology and digital transformation. They offer a collaborative environment and long-term career opportunities.

Description

• Provide 1st, 2nd and 3rd line technical support to end users.
• Troubleshoot hardware, software and network-related issues.
• Administer Microsoft 365, Entra ID and Exchange Online.
• Support Intune, Autopilot and endpoint management solutions.
• Manage user onboarding, offboarding and access requests.
• Maintain laptops, desktops, mobile devices and peripherals.
• Escalate and resolve complex technical incidents.
• Assist with IT infrastructure and system improvement projects.
• Create and maintain technical documentation and procedures.
• Ensure service tickets are updated and resolved within SLAs.

Profile

• Experience in an IT Support Analyst, Support Engineer or similar role.
• Strong knowledge of Microsoft 365, Entra ID and Windows environments.
• Exposure to Intune, Autopilot and endpoint management technologies.
• Excellent troubleshooting and communication skills.
• Able to work independently and take ownership of technical issues.

Job Offer

• Permanent IT Support Analyst position based in Ashford.
• Salary dependent on the level of experience.
• Benefits to be confirmed.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.