It Support Administrator (12 Month Contract)

Posturite Ltd; Waldron; Vor Ort; GBP 23.000 - 32.000; Vollzeit

Zusammenfassung

Posturite Ltd is seeking a proactive IT Support Administrator to join the friendly IT Team on a 12 month fixed term contract. The role delivers first-line IT support, user and device administration, and problem-solving to keep technology running smoothly behind the scenes.

You will work across Windows devices, Microsoft 365, and Intune, manage joiners/movers/leavers, and help maintain secure, well-documented IT services while looking for process improvements to enhance user experience.

Qualifikationen

• Experience in IT support, service desk, or technical support.
• Experience supporting Windows devices and Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Great communication and desire to help people.
• Excellent organisation and attention to detail.
• Experience with ticketing systems.
• Ability to prioritise and manage multiple requests.
• Willingness to suggest process improvements.

Aufgaben

• Provide first-line IT support to colleagues, in person or remotely.
• Progress support tickets to resolution or escalation.
• Administer user accounts, devices and access requests.
• Maintain accurate records and IT documentation.
• Assist with device setup and configuration of laptops and mobiles.
• Support device management through Microsoft Intune.
• Assist with Dynamics 365, Business Central and other apps.
• Help keep systems secure, compliant and well-documented.
• Identify opportunities to improve processes and user experience.

Kenntnisse

IT Support

Troubleshooting

Communication

Organisation

Prioritisation

Tools

Microsoft 365

Windows

Intune

Entra ID/Active Directory

SharePoint

Dynamics 365

Business Central

ITIL

Jobbeschreibung

We're looking for a proactive, customer focused IT Support Administrator to join our friendly IT Team on a 12 month fixed term contract. This is a fantastic opportunity for someone who enjoys solving problems, helping people and making technology work smoothly behind the scenes.

The IT Support Administrator provides first-line technical support and day-to-day IT administration for Posturite employees. The role is responsible for progressing support requests through to resolution or effective escalation, administering users and devices, maintaining accurate records and helping to keep IT services secure, available and well documented.

What you'll be doing

• Providing first line IT support to colleagues across the business, both in-person and remotely
• Managing and progressing support tickets through to resolution
• Supporting Microsoft 365, user accounts, permissions and access requests
• Administering joiners, movers and leavers processes
• Preparing and configuring laptops, mobile devices and IT equipment
• Supporting device management through Microsoft Intune
• Assisting with Dynamics 365, Business Central and other business applications
• Maintaining asset registers, licence records and IT documentation
• Helping to keep our systems secure and compliant
• Identifying opportunities to improve processes and user experience

What we’re looking for

You’ll ideally have:

• Previous experience in an IT Support, Service Desk or Technical Support role would be desirable
• Experience supporting Windows devices and Microsoft 365
• Strong troubleshooting and problem solving skills
• Great communication skills and a genuine desire to help people
• Excellent organisation and attention to detail
• Experience working with ticketing systems
• The ability to prioritise and manage multiple requests
• A desire to bring ideas and challenge existing processes

It would be great if you also have experience with:

• Microsoft Intune
• Entra ID / Active Directory
• SharePoint
• Dynamics 365 or Business Central
• ITIL or Microsoft certifications
• Full training will be provided