IT Support

TN United Kingdom; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

An exciting opportunity awaits in a growing firm specializing in technology recruitment. This role as an IT Support professional involves providing essential support across various platforms, including network, cloud services, and business applications. You will be integral in ensuring smooth operations, troubleshooting issues, and training staff on IT security. The company offers a dynamic environment where you can develop your skills and contribute to innovative projects. If you are passionate about technology and eager to make an impact, this position is perfect for you.

Benefits

Performance Bonus

Medical

Life Assurance

Pension

Others

Qualifications

• Experience in IT support roles with a focus on 1st and 2nd line support.
• Strong knowledge of Microsoft technologies and cloud services.

Responsibilities

• Provide 1st and 2nd line support for users and systems.
• Support with incident management and IT security training.
• Maintain and support ERP solutions and cloud platforms.

Skills

1st and 2nd line support

M365 and Admin portals

Microsoft Exchange

Windows Server Environments

SharePoint

Active Directory

DNS

MS Azure technologies

video conferencing software

bespoke ERP business applications

KnowBe4 Security

Cisco Firewalls and routers

Sophos XG firewall

Hyper VM

RDS virtualisation architecture

TLS SSL certification enrolment

Barracuda Backup

Excellent communications skills

Excellent interpersonal skills

Job description

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We specialise in the recruitment of high quality candidates in the Technology sector. We have an excellent opportunity for an IT Support person to join a growing firm in Surrey.

A very interesting and exciting position that will incorporate Network / Helpdesk / Cloud service support and business application and development including ERP programming and administration.

9:00am - 5:30pm, Monday - Friday (inc. 1 hour lunch break)

£28,000 - £38,000 + Performance Bonus + Medical + Life Assurance + Pension + Others.

IT Support’s Core Duties

• Provide 1st and 2nd line support
• Support and instal software and hardware
• Set up new users on the system and with relevant hardware
• Develop and train staff on IT security and awareness
• Support with incident management and response
• Provide support with projects and the installation of new systems
• Provide server support and
• Provide support with WAN, LAN, wireless and telephone networking
• Offer cloud systems and platforms support
• Support with networking configuration and troubleshooting
• Support in the development of the virtualised infrastructure
• Maintain ERP solutions and existing programs
• Keep up to date with new technologies

IT Support’s Skills Required

• Experience providing 1st and 2nd line support
• Experience with M365 and Admin portals, Microsoft Exchange, Windows Server Environments, SharePoint, Active Directory, DNS, and MS Azure technologies
• Experience with video conferencing software
• Experience with bespoke ERP business applications
• Knowledge of KnowBe4 Security, Cisco Firewalls and routers, Sophos XG firewall (IPsec and SSL VPN), and Sophos endpoint and Central
• Experience with Hyper VM, and RDS virtualisation architecture
• Experience with TLS SSL certification enrolment
• Experience with Barracuda Backup
• Excellent communications and interpersonal skills