IT Supplier Delivery Manager

Alliance Pharma PLC; Chippenham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus up to 25%

Pension contribution up to 10%

Private medical insurance

Life assurance

Cycle to Work

Electric Vehicle scheme

25 days annual leave

Volunteer days

Job summary

Alliance Pharma PLC is seeking an IT Supplier Delivery Manager to own the strategic IT partner ecosystem and drive service excellence across global operations. You will govern Endava and a wider supplier network, delivering against contracts, SLAs, and KPIs while optimizing cost and value.

In this highly visible role, you’ll partner with the Systems & Technology Director, senior stakeholders, and regional teams to shape supplier strategy, improve performance, and enable a superior technology

Qualifications

• Proven experience managing outsourced IT services and third-party providers.
• Strong supplier and vendor management across full supplier lifecycle.
• Experience monitoring service performance against SLAs and KPIs.
• Knowledge of IT service management concepts and ITIL advantageous.
• Experience overseeing procurement, contract renewals, and negotiations.

Responsibilities

• Manage Alliance's strategic IT service partner and wider technology supplier network.
• Ensure suppliers deliver against contractual commitments, SLAs and KPIs.
• Lead supplier governance activities, performance reviews and improvements.
• Provide service performance reporting and insights to key stakeholders.
• Collaborate with stakeholders to drive service improvements and value.

Skills

Supplier management

IT service delivery

Stakeholder management

SLA/KPI governance

Negotiation skills

Cost optimisation

Vendor management

Education

ITIL certification

Tools

ITIL knowledge

Job description

Shape the future of IT service delivery on a global scale

At Alliance, technology plays a critical role in enabling our business and supporting colleagues across the globe. We're looking for an experienced IT Supplier Delivery Manager to join our Group IT team and take ownership of our strategic IT partner ecosystem, ensuring exceptional service delivery, strong supplier governance, and continuous improvement across our global operations.

This is a highly visible role, working closely with our Systems & Technology Director, key business stakeholders, and external technology partners. You'll be responsible for managing Alliance's strategic IT service partner, Endava, alongside a wider network of technology suppliers across the UK, France, Germany, the US, Singapore, and China.

If you're passionate about supplier management, service excellence, stakeholder engagement, and driving value from technology investments, we'd love to hear from you.

What you'll be doing

Drive supplier performance and accountability

• Manage Alliance's strategic IT service partner and wider technology supplier network
• Ensure suppliers consistently deliver against contractual commitments, SLAs, KPIs, and business expectations
• Lead supplier governance activities, including performance reviews, service evaluations, and improvement initiatives
• Provide regular service performance reporting and insights to key stakeholders
• Challenge and support suppliers to continuously improve service quality and user experience

Optimise technology spend and value

• Monitor service utilisation, licensing, and consumption to ensure cost-effective delivery
• Support procurement, contract renewals, supplier selection, and re-tendering activities
• Identify opportunities to optimise software investments and maximise return on technology spend
• Ensure effective governance across software licensing, SaaS subscriptions, and managed service arrangements

Partner with the business

• Act as the key relationship manager between internal teams and external suppliers
• Collaborate with stakeholders across multiple regions to understand service requirements and evolving business needs
• Gather feedback, measure satisfaction, and turn insights into meaningful service improvements
• Support the delivery of a technology environment that enables colleagues to perform at their best
• Identify opportunities to improve service delivery, operational effectiveness, and supplier performance
• Drive service enhancements and support the introduction of new technologies and capabilities
• Influence positive change across the IT service landscape while ensuring alignment with Alliance's technology strategy

What we're looking for

We're looking for a confident and commercially minded IT service professional who can build strong partnerships, influence outcomes, and hold suppliers accountable for delivering exceptional results.

You'll ideally bring:

• Proven experience managing outsourced IT services and third-party technology providers
• Strong supplier and vendor management experience across the full supplier lifecycle
• Experience monitoring and managing service performance against SLAs and KPIs
• Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous
• Experience overseeing technology procurement, contract renewals, and supplier negotiations
• Excellent stakeholder management skills, with the ability to communicate effectively at all levels of the organisation
• Experience driving service improvements, operational efficiencies, and change initiatives
• Strong understanding of IT service delivery, end-user support, and technology operations
• Knowledge of software licensing, SaaS subscription models, and Microsoft technologies
• A commercial mindset with the confidence to challenge existing practices and maximise value from technology investments

At Alliance, you'll have the opportunity to influence the technology experience of colleagues across multiple locations while working with senior stakeholders and strategic suppliers.

This role offers a unique blend of supplier management, service delivery, commercial oversight, and continuous improvement, making it ideal for someone who enjoys building relationships, driving accountability, and creating measurable business value.

We offer a competitive rewards package designed to support your wellbeing, financial future and work-life balance. Benefits include an annual bonus opportunity of up to 25%, a company pension contribution of up to 10%, BUPA private medical insurance, Life Assurance, and access to Cycle to Work and Electric Vehicle schemes. In addition, you'll enjoy 25 days' annual leave, plus Celebration and Volunteering Days, with the flexibility to purchase up to 10 additional days of holiday each year.

If you're ready to make a global impact and help shape the future of IT service delivery at Alliance, we'd love to hear from you.