IT Supervisor

Dunbia Group; South Petherwin; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Laptop & Mobile Phone

Paid Holidays

On-site Parking

Life Insurance

Job summary

Dunbia Group (The Dawn Meats Group) is seeking an experienced IT Supervisor for our Launceston production facility. This hands-on role ensures smooth operation of all site IT systems and supports production efficiency through focused, reliable IT service.

You will lead IT initiatives on site, manage infrastructure, and provide expert support for hardware and software while collaborating with maintenance and production teams.

Qualifications

• Experience in IT support within a production/manufacturing environment.
• Strong knowledge of networks, servers and security systems.
• Familiarity with hybrid cloud, data centres and on-site technologies.
• Excellent communication skills and fluency in English.
• Strong time management and prioritisation skills.
• Ability to work independently and collaboratively in a fast-paced setting.

Responsibilities

• Lead and support site IT infrastructure, including networks, servers and security.
• Ensure production systems and factory terminals are fully operational.
• Provide end-user IT support for PCs, laptops, printers and phones.
• Plan and execute system upgrades with minimal disruption.
• Collaborate with Maintenance to replace failed hardware and restore functionality.
• Provide emergency IT support outside standard hours when required.
• Prepare reports and summaries for site leadership.
• Champion continuous improvement of IT processes and systems.

Skills

IT Support

Networks & Security

Hybrid Cloud

English Fluency

Time Management

Independent Work

Education

No specific degree required

Tools

Windows Environment Admin

Call Management Systems

Network & Printer Support

Job description

About Us

The Dawn Meats Group is one of Europe's leading food processing companies and operates as Dunbia in the UK. This is an exciting opportunity to join a company who have a desire to produce better food naturally.

The Opportunity

We are currently seeking an experienced and proactive IT Supervisor to join our team at the Launceston production facility. This is a hands-on role, critical to ensuring the smooth operation of all site IT systems and supporting production efficiency through high-quality, client-focused service.

What We Offer

• Competitive Salary
• Company Laptop & Mobile Phone
• Paid Holidays
• On-site Parking
• Life insurance policy
• Employee Assistance Program
• Pension Scheme

Dunbia - Naturally Better

• Lead the implementation of Group IT initiatives at site level.
• Manage and maintain IT infrastructure including networks, servers, and security systems.
• Diagnose and resolve system issues promptly to minimise downtime.
• Provide expert support for hardware and software (PCs, laptops, printers, phones).
• Configure and install IT solutions and manage user accounts, backups, and security.
• Ensure production systems and factory terminals are fully operational.
• Collaborate with Maintenance to replace failed hardware and restore functionality.
• Configure new products on factory terminals and ensure label compliance.
• Plan and execute system upgrades with minimal disruption.
• Evaluate software updates and consult with production teams on added functionality.
• Promote proper hardware care and barcode quality standards.
• Act as the primary on-site IT contact, offering guidance and training to users.
• Foster strong relationships across departments and support basic IT needs.
• Uphold help desk KPIs and deliver exceptional customer service.
• Manage resolution of business-critical system issues and communicate updates.
• Participate in cross-functional projects (IT, LEAN, telecoms).
• Collaborate with IT Management on policies, systems, and innovation.
• Manage IT procurement within budget and Capex guidelines.
• Prepare reports and summaries for site leadership.
• Champion continuous improvement and manage IT system changes.
• Provide emergency IT support outside standard hours when required.

About You

Essential Skills & Experience

• Previous experience in IT support within a production or manufacturing environment.
• Strong technical knowledge of networks, servers, and security systems.
• Familiarity with hybrid cloud, data centres, and on-site technologies.
• Excellent communication skills and fluency in English.
• Strong time management and prioritisation skills.
• Ability to work independently and collaboratively in a fast-paced setting.

Technical Skills

• Help Desk Support & Management
• Windows Environment Administration
• Call Management Systems
• Network & Printer Support

No company sponsorship is available to overseas applicants for this position.