IT Solutions Apprentice: Paid Training & Degree Path

Yunex; Leicester; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Salary £16k p.a.

Fully funded qualification

26 days holiday + bank holidays

Flexible benefits package

Pension scheme

Exposure to multiple functions

Employee assistance programme

Learning and development opportunities

Professional qualifications

Career progression support

Job summary

Yunex Traffic UK is seeking an Apprentice as part of its Emerging Talent programme. You will gain real-world experience while working towards a degree, earning a salary from day one and developing skills for a successful career in mobility.

You’ll join a nationwide talent community, work on live projects, and gain exposure to multiple teams and stakeholders. Start date in 2027 with a 3–4 year programme and full early career support.

Qualifications

• 4 GCSEs at 4 or above, including Maths and English (or Functional Skills/ Apprenticeship equivalent)
• Strong interest in technology, problem solving and service improvement
• Good organisational skills with the ability to manage and prioritise tasks
• Strong communication skills, both written and verbal
• Ability to analyse information and identify patterns or trends
• Comfortable working collaboratively as part of a team
• Good attention to detail and a willingness to learn new systems and processes
• Basic knowledge of Microsoft Office applications would be beneficial

Responsibilities

• Support the investigation of recurring service issues and help identify opportunities for improvement
• Assist with problem management activities, including maintaining records of known errors and improvement actions
• Work with engineers to understand the root causes of service issues and support the development of solutions
• Help capture operational requirements for new systems, services and enhancements
• Support testing, validation and service readiness activities for new or changed solutions
• Create and maintain knowledge articles, user guides, support procedures and operational documentation
• Assist with service transition activities, including knowledge transfer and operational handover
• Work with colleagues across the Support Team to improve processes, tools and service reliability
• Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning

Skills

Interest in technology

Organisational skills

Communication skills

Analytical thinking

Teamwork

Willingness to learn

Attention to detail

Microsoft Office

Education

GCSEs incl Maths & English

Tools

Microsoft Office

Job description

Yunex Traffic UK is seeking an Apprentice as part of its Emerging Talent programme. You will gain real-world experience while working towards a degree, earning a salary from day one and developing skills for a successful career in mobility.

You’ll join a nationwide talent community, work on live projects, and gain exposure to multiple teams and stakeholders. Start date in 2027 with a 3–4 year programme and full early career support.