IT Solutions Apprentice

Yunex Traffic; Leicester; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Fully funded qualification

Career development support and 성장

Job summary

Yunex Traffic in the United Kingdom is inviting applications for an Apprentice to join the Emerging Talent programme. You will gain real-world experience while working toward a degree, and you’ll earn a salary.

From day one you’ll contribute to live projects, work with engineers to understand root causes and support service improvement, with a 3–4 year Level 3 Apprenticeship and a fully funded qualification. You’ll develop key professional skills and build a network across the business.

Qualifications

• 4 GCSEs at 4 or above, including Maths and English (or Functional Skills/ Apprenticeship equivalent)
• Strong interest in technology, problem solving and service improvement.
• Good organisational skills with the ability to manage and prioritise tasks.
• Strong communication skills, both written and verbal.
• Ability to analyse information and identify patterns or trends.
• Comfortable working collaboratively as part of a team.
• Good attention to detail and a willingness to learn new systems and processes.
• Basic knowledge of Microsoft Office applications would be beneficial.

Responsibilities

• Support the investigation of recurring service issues and help identify opportunities for improvement.
• Assist with problem management activities, including maintaining records of known errors and improvement actions.
• Work with engineers to understand the root causes of service issues and support the development of solutions.
• Help capture operational requirements for new systems, services and enhancements.
• Support testing, validation and service readiness activities for new or changed solutions.
• Create and maintain knowledge articles, user guides, support procedures and operational documentation.
• Assist with service transition activities, including knowledge transfer and operational handover.
• Work with colleagues across the Support Team to improve processes, tools and service reliability.
• Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.

Skills

Technology interest

Problem solving

Service improvement

Organisational skills

Communication skills

Analytical thinking

Teamwork

Attention to detail

MS Office knowledge

Education

GCSEs incl Maths & English

Job description

Uniting what's next in traffic. Help shape the future of mobility.

Every day, millions of people rely on technology that helps keep journeys safe, efficient and sustainable.

At Yunex Traffic, we're helping create safer, smarter and more sustainable journeys through intelligent transport solutions used by millions of people every day. From traffic signals and tunnel management systems to digital mobility technologies, we're shaping the future of transport across the globe.

We're looking for the next generation of Emerging Talent to bring fresh ideas, challenge thinking and help shape the future of mobility.

As an Apprentice, you'll gain real-world experience, work towards a recognised degree qualification and develop the skills needed to build a successful career, all while earning a salary.

Life as Emerging Talent

Joining Yunex means becoming part of a nationwide Emerging Talent community, connecting apprentices, degree apprentices, interns and graduates from across the business.

Alongside your day-to-day role, you'll have opportunities to:

• Build relationships with colleagues across the business
• Learn from experienced professionals and senior leaders
• Develop key professional and leadership skills
• Collaborate on business-wide impact projects
• Take part in volunteering and community initiatives
• Work with stakeholders from across the business and gain exposure to different teams, functions and specialisms
• Grow your network through events and development activities

Through these experiences, you'll build the skills, confidence and connections needed to support your long-term career development.

As part of your apprenticeship, you'll combine on-the-job learning with formal study, helping you develop both the practical and professional skills needed for your chosen career.

What you'll be doing:

From day one, you'll become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility.

• Support the investigation of recurring service issues and help identify opportunities for improvement.
• Assist with problem management activities, including maintaining records of known errors and improvement actions.
• Work with engineers to understand the root causes of service issues and support the development of solutions.
• Help capture operational requirements for new systems, services and enhancements.
• Support testing, validation and service readiness activities for new or changed solutions.
• Create and maintain knowledge articles, user guides, support procedures and operational documentation.
• Assist with service transition activities, including knowledge transfer and operational handover.
• Work with colleagues across the Support Team to improve processes, tools and service reliability.
• Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.

Programme Length: 3-4 years (Level 3 Apprenticeship)

Qualifications & Experience:

• 4 GCSEs at 4 or above, including Maths and English (or Functional Skills/ Apprenticeship equivalent)
• Strong interest in technology, problem solving and service improvement.
• Good organisational skills with the ability to manage and prioritise tasks.
• Strong communication skills, both written and verbal.
• Ability to analyse information and identify patterns or trends.
• Comfortable working collaboratively as part of a team.
• Good attention to detail and a willingness to learn new systems and processes.
• Basic knowledge of Microsoft Office applications would be beneficial.

What you'll get:

• Salary of £16,000 per year and additional annual payment
• Fully funded qualification
• Flexible benefits package, to suit your needs
• Exposure to a wide range of business functions and stakeholders
• Employee assistance programme
• Learning and development opportunities
• Professional qualifications (where applicable)
• Career development support and progression opportunities

Our Commitment:

If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We embrace diversity and create what’s right for the world by employing the people who live in it.

At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

To ensure an inclusive recruitment experience for everyone, if you need any reasonable adjustments or support at any stage of the process, please contact us at [e-mail] so we can work together to meet your needs. For more information on the recruitment process, please visit our Recruitment Journey page on our website.

Recruitment Process:

Applications for our Apprenticeship opportunities close on 31st December 2026.

If your application is successful, you'll be invited to attend one of our Assessment Centres. This is an opportunity for you to learn more about Yunex Traffic, meet members of the team and demonstrate your strengths through a range of activities and discussions.

Assessment Centres may include group exercises, presentations and interviews designed to help us understand your potential and suitability for the role.

Assessment Centres: February 2027.

Start date: 31st August 2027.

Please note that we are unable to offer visa sponsorship for our Emerging Talent programmes, including Apprenticeships, Degree Apprenticeships, Internships and Graduate opportunities.