IT Solutions Apprentice — Fully Funded Qualification

Yunex GmbH; Enderby; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Salary 16k

Fully funded qualification

26 days holiday

Pension scheme

Career development

Job summary

Yunex Traffic is offering an Apprenticeship program in the UK. You will gain real-world experience, work toward a recognised degree, and earn a salary while developing skills for a successful career.

Join a nationwide Emerging Talent community and contribute to live projects from day one. Responsibilities include supporting service issue investigations, problem management, and collaboration with engineers to understand root causes and deliver improvements.

Qualifications

• Strong interest in technology and service improvement.
• Good organisational skills with the ability to manage and prioritise tasks.
• Strong communication skills, both written and verbal.
• Ability to analyse information and identify patterns or trends.
• Comfortable working collaboratively as part of a team.
• Willingness to learn new systems and processes.
• Basic knowledge of Microsoft Office applications would be beneficial.

Responsibilities

• Support the investigation of recurring service issues and help identify opportunities for improvement.
• Assist with problem management activities, including maintaining records of known errors and improvement actions.
• Work with engineers to understand the root causes of service issues and support the development of solutions.
• Help capture operational requirements for new systems, services and enhancements.
• Support testing, validation and service readiness activities for new or changed solutions.
• Create and maintain knowledge articles, user guides, support procedures and operational documentation.
• Assist with service transition activities, including knowledge transfer and operational handover.
• Work with colleagues across the Support Team to improve processes, tools and service reliability.
• Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.

Skills

Problem solving

Communication

Organisation

Teamwork

Attention to detail

IT literacy

Education

GCSEs (Maths & English)

Tools

Microsoft Office

Job description

Yunex Traffic is offering an Apprenticeship program in the UK. You will gain real-world experience, work toward a recognised degree, and earn a salary while developing skills for a successful career.

Join a nationwide Emerging Talent community and contribute to live projects from day one. Responsibilities include supporting service issue investigations, problem management, and collaboration with engineers to understand root causes and deliver improvements.