IT Services & Operations Manager (6‑Month Temp)

Amber Employment Services Ltd.; Woking; On-site; GBP 58,000 - 70,000; Full time

Benefits offered by this job

6-month assignment

Office-based role

Job summary

Amber Employment Services Ltd. is partnering with an established organisation in Surrey to recruit an experienced IT Services & Operations Manager for a six-month temporary assignment. The role is full-time and office-based, with a 37.28-hour week and a £64K annual equivalent (FTE).

The successful candidate will lead an IT operations team, oversee system availability, manage incidents and drive improvements while coordinating with external suppliers and embracing new technologies.

Qualifications

• Significant experience in IT service delivery or IT operations management.
• Proven experience leading and developing IT support or operations teams.
• Strong knowledge of ITIL principles and IT service management practices.

Responsibilities

• Lead and support an IT operations team, including service desk and technical support functions.
• Oversee day-to-day performance and availability of IT systems and services.
• Manage incidents, service requests, technical issues and escalations.
• Monitor service performance and identify opportunities for continuous improvement.
• Manage relationships with external IT suppliers and service providers.
• Support introduction of new systems and technology into live operations.
• Coordinate IT changes with minimal user disruption.
• Support business continuity, disaster recovery and operational risk management.
• Maintain processes, documentation and knowledge sharing across the team.

Skills

IT service delivery

IT operations management

Leading IT teams

Stakeholder management

ITIL knowledge

Microsoft 365 / Cloud services

Tools

Microsoft 365

Cloud services

IT service management tools

Job description

Amber Employment Services Ltd. is partnering with an established organisation in Surrey to recruit an experienced IT Services & Operations Manager for a six-month temporary assignment. The role is full-time and office-based, with a 37.28-hour week and a £64K annual equivalent (FTE).

The successful candidate will lead an IT operations team, oversee system availability, manage incidents and drive improvements while coordinating with external suppliers and embracing new technologies.