IT Service & Support Engineer - Malton

Principal IT; Malton; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Company pension

Holiday allowance

Development opportunities

Job summary

Principal IT is recruiting an IT Service & Support Engineer for its Malton office. This hands-on role blends 2nd line IT support with exposure to broader infrastructure, OT considerations and service delivery across multiple UK sites.

You will support Microsoft technologies, manage Active Directory and Entra ID, administer Windows Server and Azure, and assist with IT security, backups and system updates, with occasional travel to other UK locations.

Qualifications

• Proven experience in a 2nd line IT support and IT infrastructure role.
• Strong knowledge of Windows 10/11 desktop environments and troubleshooting.
• Experience supporting Microsoft 365 applications and services, including Exchange Online, Teams, SharePoint and OneDrive.
• Practical experience with Active Directory and Microsoft Entra ID.
• Good understanding of Windows Server environments and basic server administration.

Responsibilities

• Deliver 1st and 2nd line IT support across multiple UK locations, resolving hardware, software and connectivity issues.
• Manage support tickets, prioritise incidents and take ownership through to resolution.
• Provide remote and on-site support to office-based and manufacturing-site users.
• Investigate complex issues and communicate clearly with users, escalating when necessary.

Skills

2nd line IT support

Windows 10/11 troubleshooting

End-user support

Communication skills

Ticketing & incident management

Tools

Microsoft 365

Active Directory

Entra ID

Windows Server

Azure

Exchange Online

SharePoint

OneDrive

Group Policy

Job description

IT Service & Support Engineer - £34,000/£37,500 per annum - Malton

Office-based, with occasional travel to other UK sites

The Opportunity

An established, multi-site organisation is looking to recruit an IT Service & Support Engineer to join its growing IT team.

This is a varied, hands-on position combining 2nd line IT support with exposure to wider infrastructure, systems administration and Operational Technology (OT). You'll play an important role in delivering reliable IT services to colleagues across the business, including office-based users and manufacturing operations.

You'll be responsible for investigating and resolving technical issues, supporting Microsoft technologies and network infrastructure, and assisting with the ongoing maintenance and development of the organisation's IT environment.

Key Responsibilities

IT Support & Service Delivery

• Deliver 1st and 2nd line IT support across multiple UK and Ireland locations, resolving hardware, software, Microsoft 365 and connectivity issues.
• Manage support tickets, prioritise incidents and take ownership of issues through to resolution.
• Provide remote and on-site support to office-based colleagues and manufacturing sites.
• Investigate complex technical issues, escalating where necessary and maintaining clear communication with users.

Microsoft Technologies & Systems Administration

• Support and administer Microsoft 365, including Exchange Online, SharePoint, Teams and OneDrive.
• Manage user accounts, permissions and access through Active Directory and Microsoft Entra ID.
• Assist with Windows Server administration, Azure services and Group Policy.
• Support endpoint configuration, device management, software deployment, patching and system updates.

Network & Infrastructure Support

• Maintain and troubleshoot network infrastructure, including LAN, WAN, Wi‑Fi and VPN connectivity.
• Support switches, routers, firewalls and wireless access points.
• Troubleshoot networking technologies including TCP/IP, DNS, DHCP and VLANs.
• Assist with server infrastructure, virtualisation and wider infrastructure projects.

Operational Technology & Continuous Improvement

• Provide IT and basic OT support across manufacturing and operational environments.
• Assist with maintaining system security, endpoint protection, backups and IT compliance.
• Identify recurring issues and contribute to improvements across IT systems and processes.
• Maintain technical documentation, procedures and IT asset records.
• Contribute to infrastructure upgrades, technology rollouts and wider IT projects, working collaboratively with the wider IT team.

Essential Skills & Experience

• Proven experience in a 2nd line IT support, IT infrastructure or technical support role.
• Strong knowledge of Windows 10/11 desktop environments and troubleshooting.
• Experience supporting Microsoft 365 applications and services, including Exchange Online, Teams, SharePoint and OneDrive.
• Practical experience with Active Directory and Microsoft Entra ID.
• Good understanding of Windows Server environments and basic server administration.
• Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, LAN and WAN.
• Experience troubleshooting network connectivity, hardware, software and user access issues.
• Exposure to network infrastructure, switches, routers, firewalls and wireless networks.
• Experience supporting hardware, laptops, desktops, printers and other business-critical equipment.
• Understanding of endpoint management, software deployment, patching and device security.
• Strong diagnostic and problem-solving abilities, with the confidence to investigate issues independently.
• Experience managing support tickets, prioritising workloads and working to service level agreements.
• Excellent communication and customer service skills, with the ability to support users at all levels.
• A proactive approach with the ability to take ownership of technical issues through to resolution.

Desirable Technical Skills

• Microsoft Azure and cloud infrastructure.
• VMware or Hyper‑V virtualisation technologies.
• Microsoft Intune and endpoint management.
• PowerShell scripting and automation.
• Firewall configuration, VPNs and network security.
• Backup technologies and disaster recovery.
• Endpoint protection, cybersecurity and vulnerability management.
• ITIL principles and IT service management platforms.
• Experience supporting Operational Technology (OT) or manufacturing systems.
• Experience working within FMCG, food production or wider manufacturing environments.
• Relevant Microsoft, CompTIA, Cisco or other industry-recognised certifications.

The Package

If successful our client is offering a salary between £34,000 - £38,000 per annum, favorable holiday allowance, company contributed pension scheme, development opportunities, plus many more.