IT Service Manager – Defence Systems & Service Delivery

Defence Equipment & Support (DE&S); Warminster; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

25 days annual leave +1 day a year up

28.97% pension contribution

Annual performance-based bonus

Training opportunities

Job summary

Defence Equipment & Support (DE&S) in Warminster is seeking an experienced IT Service Manager to lead the delivery and assurance of the Joint Asset Management and Engineering Solutions (JAMES) service. You will oversee service performance, governance and stakeholder engagement, ensuring alignment with SLAs and supporting the transition to DEEAMS.

This role requires SC security clearance, full-time on-site work in Warminster, and a proven track record of delivering high-quality IT services within

Qualifications

• Significant experience managing and assuring live IT services within a large, complex or highly regulated environment.
• Experience applying ITIL-based service management practices including incident, problem, change, release and transition management.
• Experience using service performance measures (SLAs, OLAs, KPIs and operational reporting).

Responsibilities

• Manage and maintain the service compliance of IT applications and service assets in line with business and regulatory requirements.
• Engage with stakeholders and customers across the business to review, update and implement relevant policies and processes.
• Support the creation of underpinning contracts and agreements during service design through to transition, and monitor performance against SLAs/OLAs.
• Identify changes in performance through incident and problem management and support transition plans.

Skills

ITIL practices

Stakeholder engagement

Service delivery

Performance metrics

Job description

Defence Equipment & Support (DE&S) in Warminster is seeking an experienced IT Service Manager to lead the delivery and assurance of the Joint Asset Management and Engineering Solutions (JAMES) service. You will oversee service performance, governance and stakeholder engagement, ensuring alignment with SLAs and supporting the transition to DEEAMS.

This role requires SC security clearance, full-time on-site work in Warminster, and a proven track record of delivering high-quality IT services within