Defence IT Service Manager – DV Cleared (Onsite)

Sopra Steria; Hemel Hempstead; On-site; GBP 39,000 - 65,000; Full time

Benefits offered by this job

£5,400 car allowance

25 days annual leave

Private medical

Life assurance

Pension

Generous flexible benefits fund

Job summary

Sopra Steria is seeking a Service Manager to lead the delivery and continual improvement of secure services for Defence clients in Hemel Hempstead. This full-time, on-site role requires current active DV clearance and a pragmatic, accountable leadership style.

You will own service delivery for medium-scale or parts of large services, ensuring SLAs, KPIs and security requirements are met, while supporting transformation initiatives and strong client engagement.

Qualifications

• Current active DV clearance.
• Proven experience in IT service delivery and managing SLAs and KPIs.
• Strong understanding of Defence sector requirements and secure service operations.
• Professional qualification such as ITIL.
• Assertive and pragmatic leadership skills.
• Ability to take accountability and ownership for delivering good service.

Responsibilities

• Lead the delivery and lifecycle management of secure services for Defence clients.
• Act as the primary point of contact for client engagement, reporting and feedback.
• Ensure services meet agreed SLAs, KPIs and compliance requirements.
• Support onboarding and offboarding of services and clients.
• Drive continuous improvement initiatives and service maturity uplift.
• Collaborate with internal teams to support major incidents and service changes.

Skills

DV clearance

IT service delivery

SLA/KPI management

Defence sector experience

ITIL qualification

Leadership

Accountability

Education

Membership of a recognised IT body

Job description

Sopra Steria is seeking a Service Manager to lead the delivery and continual improvement of secure services for Defence clients in Hemel Hempstead. This full-time, on-site role requires current active DV clearance and a pragmatic, accountable leadership style.

You will own service delivery for medium-scale or parts of large services, ensuring SLAs, KPIs and security requirements are met, while supporting transformation initiatives and strong client engagement.