IT Service Manager (Asset Management)

HMRC; Lancashire; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Civil Service Pension

Hybrid Working Policy

Generous leave (25–30 days)

Job summary

HM Revenue and Customs seeks an IT Service Manager (Asset Management) to lead asset management governance, ensuring accurate, audit-ready asset views across the estate and value-for-money delivery. You will collaborate with suppliers and internal teams to uphold standards and drive continuous improvement.

Based in the TB&EOPs Live Service Governance and Assurance team within CEPO, the role emphasizes governance over direct service delivery, holding suppliers to account for performance, control,

Qualifications

• Experience in IT Service Management.
• Knowledge of software licensing and asset management.
• Experience with ETMP and/or EOPS solutions is beneficial.

Responsibilities

• Support development of Asset Management approach and practices for the platform.
• Build and maintain asset management records with suppliers.
• Assure and optimise asset use and value across the platform.
• Assist Senior IT Service Manager as main contact for the platform and ensure changes meet standards.

Skills

IT Service Management

Asset management

Licensing management

ETMP/EOPS

Tools

ETMP

EOPS

Job description

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Join our ambitious team at HMRC if you're a determined professional passionate about asset management and IT service excellence.

Job description

We are seeking a dedicated IT Service Manager (Asset Management) to join our hard-working team. This outstanding opportunity allows you to lead and innovate within our asset management practices, ensuring flawless operations and world-class service delivery. You will work alongside a Senior IT Service Manager to ensure governance of software licensing, compliance, effective utilisation, and value for money across the platform. The will also ensures HMRC maintains a complete, accurate, and audit ready view of assets across the estate, including those provisioned and operated by suppliers, and retains control and visibility of HMRC owned assets within the supply chain.

Person specification

We are looking for an ambitious individual with a proven track record in IT Service Management. Experience with ETMP and/or EOPS solutions, as well as asset & Licence management, is highly beneficial.

Responsibilities

Supporting the Development of Asset Management Approach and Practices for the Platform

• Suggest adjustments/improvements to platform-level standards, considering central asset management policies and standards.
• Assess supplier proposed asset management practices, including provided reports.
• Suggest views and data requirements.

Building and Maintaining the Asset Management Records

• Work with suppliers to gather asset management information and implement regular updates.
• Collect and develop asset management perspectives, sharing them with relevant customers.

Assurance and Optimisation of Asset Use

• Support the assessment of solution assets for use/availability as encouraged (e.g., HMRC SAP users, test environments to encouraged version).
• Find opportunities for improved use or application of the assets (e.g., extension of monitoring capabilities to improve licence value).
• Feed opportunities into the continuous improvement process.

Customer Role for Changes/Additional Assets

• Aid the Senior IT Service Manager (Asset Management) in their position as the main point of contact for the platform emphasizing change.
• Undertake required processes and activities to secure internal approvals where an initiative is SAP ECC6.0 led (not including supplier-initiated change or central HMRC transformations).
• Track and monitor these deliveries to ensure all change related to technology is delivered to these standards.

Essential Criteria

• Experience and/or knowledge of a wide variety of platform activities and operations.

• Good IT Service Management experience - being able to prioritise, oversee and encourage service improvements, holding suppliers to account as needed.

• Experience of successfully communicating with suppliers and securing good outcomes for/improvements to the service.

• Good understanding of software licensing & Assets.

Desirable Criteria

• Good experience of ETMP and EOPS solutions and operation of these.

• Asset management skills or experience.

• Supplier and Cross-Portfolio led Oversight.

• Experience within government/public setting environment.

Organisational Context

This role sits within the Tax Benefits & Enterprise Operations (TB&EOPs) Live Service Governance and Assurance team, part of the Chief Engineering & Platform Office (CEPO) within CDIO (Chief Digital & Information Office). The team operates at a platform level, focusing on governance and oversight rather than direct service delivery, holding suppliers to account for performance, control, and compliance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford.

You will be given more information about what this means at the job offer stage.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Sift

In the event of a large number of applications being received, an initial sift may be held on your CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked experience based questions relating to the Essential Criteria outlined in the advert and your Personal Statement.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.