Head of IT Change Delivery

HMRC; Leeds; On-site; GBP 73,000 - 99,000; Full time

Benefits offered by this job

Civil Service Pension

25 days annual leave

Job summary

HM Revenue and Customs is seeking an accomplished senior leader to drive a major digital transformation portfolio. The role orchestrates cross-functional teams and strategic suppliers to deliver complex technology change, ensuring value for money and service stability.

The postholder will provide visible leadership across the delivery lifecycle, manage dependencies and risks, and align resources to top organisational priorities while delivering measurable outcomes for customers and colleagues

Qualifications

• Significant leadership experience delivering large-scale technology and digital change portfolios.
• Ability to lead multidisciplinary teams and strategic suppliers to deliver outcomes in complex environments.
• Strong track record balancing operational stability, risk, quality and value for money.

Responsibilities

• Lead coordination of technology change delivery across major transformation programmes and IT investments.
• Ensure resources and supplier capacity are prioritised to support organisational priorities.
• Provide a single view of technology change demand, commitments and delivery readiness.

Skills

Strategic leadership

Delivery governance

Stakeholder management

Risk management

Supplier management

Cross-program coordination

Communication skills

Regulated environment

Decision making

AI/automation awareness

Education

Programme management qualification

Tools

MS Project

CRM platforms

Job description

About the job

Job summary

This is a pivotal leadership role at the heart of HMRC's digital transformation, accountable for delivering a significant portfolio of technology change that supports some of the UK's most important public services. The role leads multidisciplinary teams and strategic suppliers to deliver complex change safely and effectively, ensuring technology investments achieve their intended outcomes and deliver measurable value to customers, colleagues and the wider organisation.

The postholder will provide visible leadership across the delivery lifecycle, driving performance, managing dependencies and risks, and ensuring resources are deployed to the highest organisational priorities whilst maintaining a strong focus on service stability, quality and value for money.

Job description

• Lead the coordination and orchestration of technology change delivery across major transformation programmes, PATH, policy-driven change, IT investment and business-as-usual change activity.
• Ensure IT resources, skills and supplier capacity are prioritised and deployed effectively to support organisational priorities.
• Provide a single view of technology change demand, commitments, dependencies, constraints and delivery readiness across the enterprise.
• Identify, manage and elevate cross-programme risks, conflicts, dependencies and resource pressures to support effective decision-making.
• Own and continuously improve the end-to-end IT change lifecycle, establishing effective governance, planning, assurance and reporting mechanisms.
• Develop forecasting, planning and performance capabilities that improve confidence in delivery outcomes and organisational decision-making.
• Lead the exploitation of AI, automation and data-driven approaches to improve visibility of change activity, enhance forecasting, identify emerging risks and automate administrative processes.
• Provide strategic leadership for Business Relationship Management, ensuring business priorities, technology capabilities and delivery plans remain aligned.
• Build strong relationships across business groups, CDIO functions, transformation programmes and suppliers to create a joined-up approach to change delivery.
• Provide senior leaders with clear insight into delivery performance, resource utilisation, organisational capacity and emerging challenges across the change landscape.
• Lead and develop a high-performing team responsible for IT change governance, business relationship management and change lifecycle improvement.

Person specification

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria:

Essential Criteria:

• Significant experience leading the delivery of large-scale, complex technology and digital change portfolios within a major organisation.
• Proven ability to lead multi-disciplinary teams and strategic suppliers to deliver outcomes in complex and fast-paced environments.
• Strong track record of delivering technology change whilst balancing operational stability, risk, quality, security and value for money.
• Experience of prioritising resources, managing competing demands and making delivery trade-offs to achieve organisational objectives.
• Demonstrable ability to establish effective relationships with senior business stakeholders and influence decision-making at executive level.
• Strong commercial and supplier management experience, including overseeing delivery through strategic delivery partners.
• Excellent leadership skills, with experience building high-performing teams, developing capability and driving accountability for delivery outcomes.
• Experience managing complex delivery risks, dependencies and governance arrangements across multiple programmes, products and services.
• Strong communication skills, with the ability to convey complex technical and delivery issues clearly to both technical and non-technical audiences.
• Experience operating in regulated, high-availability environments where service continuity and customer outcomes are critical.

Desirable Skills and Experience:

• Experience leading technology delivery within government, the wider public sector, or another large, complex regulated organisation.
• Knowledge of modern digital delivery approaches, including Agile, DevSecOps, product-centric delivery and cloud-based technologies.
• Experience delivering large-scale enterprise technology platforms, such as CRM, contact centre, data, cloud or AI-enabled solutions.
• Familiarity with government digital standards, assurance frameworks and technology governance processes.
• Professional qualifications in programme, project or service delivery disciplines (e.g. MSP, PRINCE2, Agile, SAFe, APM, ITIL or equivalent).

Benefits

Alongside your salary of £86,000, HM Revenue and Customs contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Pension

Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.

When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.

Please visit Civil Service Pension Scheme for more information.

Annual Leave and Bank Holiday Allowance

25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).

This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.

Equality, Diversity & Inclusion

The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.

We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.

Our HMRC equality objectives describe how we are working to become a more inclusive and representative organisation reflective of our values.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Selection Panel

• Sarah McMann, Chief Digital Product Officer, HMRC
• Martin Owen, Chief Digital Product Officer, HMRC
• Paul Williams, Director, Technology Transformation, Change Delivery Group, HMRC

Shortlist

The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.

HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confident Scheme who successfully meet the minimum selection criteria outlined in the person specification.

Due Diligence

Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview.

Informal Conversation

Shortlisted candidates will have the opportunity to speak to Sarah McMann prior to interview. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process.

Assessment

• Individual Leadership Assessment - a combination of psychometric assessments

Assessments are designed to support the panel's decision making and highlight areas for further exploration at interview and do not result in a pass or fail decision.

Interview

You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).

Interviews are expected to take place in person in Leeds.

Offer and Feedback

Unfortunately, due to the anticipated number of applicants for this role, we are unable to provide feedback to those not successful at shortlist stage.

Candidates who are shortlisted and attend an interview will be offered feedback from a member of the interview panel. We will also send you a copy of the report for any assessment you have undergone.

Feedback will only be provided if you attend an interview or assessment.

This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.