IT Service Manager

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an IT Service Manager to enhance their IT service delivery. This pivotal role involves overseeing ITSM processes, ensuring services meet both business and customer expectations. The ideal candidate will have a solid background in IT service management and ITIL, along with excellent leadership and communication skills. With a commitment to diversity and inclusion, this innovative firm offers a hybrid working environment, comprehensive health benefits, and opportunities for professional growth. If you are passionate about improving IT services and driving excellence, this role is perfect for you.

Benefits

Hybrid working

Health and Wellbeing benefits

Paid volunteer time

Professional development support

Diversity, Equity and Inclusion initiatives

Maternal/paternal leave benefits

Complimentary subscription to Headspace

Employee networking events

Lunch allowance

Flexible working requests

Qualifications

• Bachelor's degree in IT or related field is essential.
• Proven experience in IT service management is required.

Responsibilities

• Oversee IT service delivery to meet business standards.
• Develop policies for effective IT service management.

Skills

IT Service Management

ITIL Framework

Leadership Skills

Analytical Skills

Budget Management

Communication Skills

Problem-Solving Skills

Project Management

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Job description

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A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

The IT Service Manager plays a crucial role in ensuring an organisation's IT services meet the needs and expectations of both the business and its customers. This role involves overseeing the IT service management (ITSM) processes according to established standards, such as ITIL (Information Technology Infrastructure Library), to ensure effective design, delivery, and continual improvement of IT services.

• Oversee the delivery of IT services to ensure they meet the agreed-upon standards and service levels.
• Develop and implement policies, processes, and procedures for the effective management of IT services.
• Participate in IT strategy planning and contribute to the overall business strategy.
• Identify opportunities for service improvements and lead service improvement programs.
• Work closely with IT and business stakeholders to design and develop services that meet business needs whilst ensuring new services and changes to existing services are introduced in a controlled and coordinated manner.
• Monitor service performance against service level agreements (SLAs) and take necessary action to address any issues.
• Manage the budget for IT services, including forecasting, budgeting, and tracking expenses whilst ensuring cost-efficiency and value for money in the delivery of IT services.
• Identify, assess, and manage risks to the service delivery whilst ensuring compliance with legal, regulatory, and contractual requirements.
• Manage relationships with business stakeholders to ensure high levels of customer satisfaction.

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Excellent Health and Wellbeing benefits including corporate membership to ClassPass
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• All-inclusive approach to Diversity, Equity and Inclusion
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidised onsite canteen

Must have skills

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service management or a similar role.
• Strong understanding of IT service management frameworks, such as ITIL.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to manage and prioritize tasks and projects effectively.
• Experience in managing budgets and understanding financial principles.
• Familiarity with the latest technology trends and their application in improving IT services.

Nice to have skills

• Process management frameworks such as Lean, Lean Six Sigma
• Agile operating experience such as SAFe
• Financial Services experience/knowledge
• Familiar with Digital Products
• Understanding of Product Management framework

Supervisory responsibilities

• No

Potential for growth

• Regular training
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [emailprotected]