Enable job alerts via email!

IT Service Manager

TN United Kingdom

Esher

On-site

GBP 40,000 - 70,000

Full time

3 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player in ICT solutions is seeking an IT Service Manager to lead service delivery at client sites. This role involves overseeing IT services, ensuring compliance with policies, and providing technical leadership. The ideal candidate will possess strong leadership skills and technical expertise, particularly in an educational context. Join a dynamic team dedicated to enhancing IT services in schools, where your contributions will foster digital confidence and support effective learning environments. This is a fantastic opportunity to make a significant impact in the education sector.

Benefits

25 days holiday
Company pension scheme
Sage benefits
Free lunch

Qualifications

  • Experience in managing IT services in educational settings.
  • Strong understanding of safeguarding and data protection.

Responsibilities

  • Oversee IT service delivery and ensure compliance with policies.
  • Line manage the IT team and provide ongoing training.

Skills

IT Service Management
Leadership Skills
Technical Problem Solving
Communication Skills
Project Management
Cybersecurity Awareness

Education

ITIL Certification
Degree in Information Technology

Tools

Microsoft 365
School MIS Systems

Job description

Social network you want to login/join with:

Benefits: 25 days holiday, company pension scheme, sage benefits, free lunch

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, CTS has a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges.

We are looking for an IT Service Manager to be based at one of our client sites.

Key Responsibilities:

1. Service Delivery and Strategy

  • Oversee the smooth delivery of IT services across the school, ensuring uptime, security, and end-user satisfaction.
  • Work closely with the IT Management Group to align services with the school's digital and strategic aims.
  • Maintain accurate documentation for systems, processes, downtime schedules, and asset management.
  • Ensure compliance with all internal IT policies, safeguarding expectations, and GDPR regulations.

2. Technical Leadership

  • Take overall technical leadership of the department, acting as the escalation point for advanced technical issues before they are referred to CTS Helpdesk or Senior Engineers.
  • Resolve or appropriately escalate technical problems, maintaining a proactive, solution-driven approach.
  • Provide regular updates to the IT Management Group, including:
  • Number and nature of technical escalations
  • New technical implementations or system upgrades
  • Flagged technical risks requiring attention (budget or downtime related)
  • A planned downtime and maintenance schedule
  • Distribute a weekly Senior Engineering task list to the relevant team.

3. Technical Maintenance

  • Perform or oversee daily system and network checks as defined by CTS guidelines.
  • Collaborate with the Assistant Network Manager on planning and approving outages or major configurations.
  • Ensure regular patching, updates, and upgrades across school IT infrastructure.
  • Maintain operational integrity and reliability of all core systems and services.

4. Team Management and Development

  • Line manage the Assistant Network Manager and IT Engineer , who handle the day-to-day operation of the helpdesk and fulfil IT support requests from across the school.
  • Ensure the team is effectively resourced, supported, and working collaboratively to meet departmental goals.
  • Oversee staff scheduling, holiday cover, and rota planning, in coordination with the Assistant Network Manager.
  • Provide ongoing training and professional development opportunities to the team.
  • Ensure open communication, shared decision-making, and fair workload distribution across the department.
  • Support and advise staff and students on IT use, providing expertise and fostering digital confidence across the school.

Person Specification:

  • Experience managing IT services and technical teams, preferably in an educational setting.
  • Strong leadership and communication skills, with confidence in engaging senior stakeholders and cross-departmental teams such as the IT Management Group.
  • Broad technical expertise across infrastructure, networks, cloud services, and support.
  • Proven ability to manage escalations and mentor team members.
  • Excellent organisational and planning skills.
  • Strong understanding of safeguarding, cybersecurity, and data protection.
  • ITIL certification or equivalent experience in structured IT service management.
  • Knowledge of school MIS systems, Microsoft 365, and education-specific software.
  • Experience managing IT projects and implementing new systems.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

IT Service Manager

Ivy Learning Trust

Enfield

On-site

GBP 65,000 - 72,000

Today
Be an early applicant

Senior Product Manager - Services (Remote - United Kingdom)

TN United Kingdom

London

Remote

GBP 50,000 - 90,000

6 days ago
Be an early applicant

Senior Data Services Manager

JR United Kingdom

London

Remote

GBP 60,000 - 100,000

5 days ago
Be an early applicant

Interim Customer Services Manager

McGraw Hill Latinoamérica

Maidenhead

Remote

GBP 48,000 - 70,000

4 days ago
Be an early applicant

Senior IT Service Manager

TN United Kingdom

London

On-site

GBP 50,000 - 90,000

7 days ago
Be an early applicant

IT Service Manager (Incident, Major Incident, Problem)

IQUW Group

London

Hybrid

GBP 60,000 - 100,000

11 days ago

IT Service Manager - Back Office Cloud Service Platforms

TN United Kingdom

London

Hybrid

GBP 60,000 - 90,000

13 days ago

IT Service Manager

TN United Kingdom

London

Hybrid

GBP 50,000 - 90,000

13 days ago

Regional Service Manager UK North and Ireland

FOBA

London

Remote

GBP 45,000 - 75,000

13 days ago