IT Service Manager

RajasthanTour4u Travel Service; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading travel service as an IT Service Manager, overseeing desktop support for academies. Collaborate with various teams to ensure quality IT services and meet SLAs. This entry-level position offers a chance to make a significant impact in a supportive environment.

Qualifications

• Experience in IT support and service management.
• Strong problem-solving skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Manage desktop support services for academies.
• Collaborate with SLT, IT Technicians, and ICT team to ensure service quality.
• Troubleshoot and resolve IT issues promptly.

Skills

Problem-Solving

Communication

Teamwork

Education

Experience in IT support and service management

Job description

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About This Opportunity

Step into the role of IT Service Manager and become the key problem-solver for desktop support at the Academies in your care. You'll collaborate with the Academy SLT, IT Technicians, and Central ICT Team to ensure quality IT services that meet all SLAs. This is your chance to make a significant impact and keep everything running seamlessly!

Responsibilities

• Manage desktop support services for academies.
• Collaborate with SLT, IT Technicians, and ICT team to ensure service quality.
• Ensure all IT services meet SLAs.
• Troubleshoot and resolve IT issues promptly.
• Maintain documentation of support processes and issues.

Qualifications

• Experience in IT support and service management.
• Strong problem-solving skills.
• Excellent communication and teamwork abilities.
• Knowledge of SLAs and ITIL best practices.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industry: IT System Training and Support