IT Service Manager

Morgan Hunt; City Of London; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Hybrid / Remote working

Pension

Annual leave 29 days

Additional employee benefits

Job summary

Morgan Hunt is recruiting an IT Service Manager focused on User Experience and Software Assets for a National Charity. The role leads strategy, governance and delivery of software licensing and services, balancing cost, compliance and security while engaging with internal teams and external suppliers.

The role emphasises lifecycle management, vendor relationships and process improvement, with hybrid/remote work options and an attractive salary of £38,000-£45,000 plus benefits.

Qualifications

• Experience in software assets and licensing management.
• Strong ITSM knowledge and process improvement.
• Vendor management and contract renewals experience.
• Ability to drive cost optimisation and compliance.

Responsibilities

• Own software assets, licences and related services across the organisation.
• Manage software lifecycles: releases, patching, end-of-life.
• Lead licensing agreements, renewals and acquisitions for value.
• Develop relationships with vendors and negotiate licensing terms.
• Identify opportunities to rationalise software and reduce costs.
• Maintain DSLock/DS Library processes and tooling.
• Identify risks tied to unsupported software and mitigate them.
• Collaborate with Service Desk and Analysts to improve delivery and knowledge management.
• Develop automated processes to improve compliance and security.
• Document software services and processes clearly.
• Support movement towards CI/CD and product-centric ways of working.

Skills

Software Asset Management

Licensing

IT Service Management

Job description

IT Service Manager - User Experience & Software Assets

National Charity

£38,000 - £45,000 per annum | Flexible Hybrid / Remote

29 days' annual leave + Pension + Additional Benefits

We are working on behalf of a leading National Charity to recruit an experienced IT Service Manager - User Experience & Software Assets to join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective and aligned to business requirements.

The Role

You will take ownership of the strategy, governance and delivery of software and licensing services, working closely with internal teams, business stakeholders and external suppliers. A key focus will be managing software lifecycles, licensing agreements and vendor relationships, while identifying opportunities to rationalise software, reduce costs, improve compliance and minimise security risks. Although there are no direct line-management responsibilities, you will use your leadership, coaching and influencing skills to support colleagues and external partners and drive continuous improvement.

Key Responsibilities

• Manage software assets, licences and related services across the organisation.
• Manage software lifecycles, including releases, updates, patching and end-of-life processes.
• Manage licensing agreements, renewals and acquisitions, ensuring maximum value.
• Develop strong relationships with software and technology vendors and negotiate licensing arrangements.
• Identify opportunities to rationalise software, consolidate licences and reduce costs.
• Maintain the Definitive Software Library and associated processes and tools.
• Identify and manage risks associated with unsupported and end-of-life software.
• Work with the Service Desk and Service Analysts to improve service delivery, knowledge management and self-service.
• Develop and automate processes to improve compliance, reduce security risks and increase efficiency.
• Ensure software services and processes are clearly documented.
• Support the movement towards CI/CD practices and product-centric ways of working.

About You

We are looking for a proactive and outcome-focused IT professional with experience across Software Asset Management, licensing and IT Service Management.

You should have:

• Proven experience managing software assets, licences or technology services.
• Experience managing software lifecycles, including releases, patching and end-of-life.
• Strong vendor and supplier management experience, including contracts and renewals.
• Experience identifying opportunities for cost optimisation and service improvement.
• Good knowledge of ITIL and core IT Service Management processes.
• Excellent stakeholder management, influencing and negotiation skills.The ability to communicate effectively with both technical and non-technical audiences.
• Strong analytical, strategic thinking and problem-solving skills.
• Demonstrable leadership skills, even without direct line-management responsibility.

Benefits

• £38,000 - £45,000 salary
• Flexible hybrid / remote working
• 29 days' annual leave
• Pension
• Additional employee benefits
• Opportunity to work for a leading national charity
• A role with genuine scope to improve technology services and processes

If you are an experienced IT Service Manager, Software Asset Manager, IT Asset Manager, Service Management professional or similar, with strong experience across software licensing, vendor management and service improvement, we would be keen to hear from you.

Morgan Hunt is an equal opportunities employer.

Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.