IT Service Manager (User Experience & Software Ass

National Society for the Prevention of Cruelty to Children; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Generous annual leave

Employee discounts

EAP

Pension scheme

Life assurance

Job summary

The NSPCC is seeking an IT Service Manager (User Experience and Software Assets) to lead software assets, licences and related services, ensuring security, value and compliance across the organisation. You will work with suppliers and internal teams to manage renewals, licensing arrangements, releases and end-of-life processes, helping colleagues access reliable software.

Join the Technology and Data department to deliver user-focused software services that support frontline teams and volunteers

Qualifications

• Experience managing software assets, licences or software lifecycle activities.
• Experience working with suppliers and managing contracts or service performance.
• Experience identifying opportunities to improve services or reduce costs.
• Knowledge of IT service management and working within an ITIL environment.

Responsibilities

• Manage the organisation's software assets, licences and related services.
• Work with suppliers to manage renewals, contracts and licensing arrangements.
• Support software release, patching and end-of-life processes.
• Maintain the Definitive Software Library and related management tools.
• Identify opportunities to improve services, reduce costs and strengthen compliance.

Skills

Software assets management

Licensing management

Supplier management

ITIL knowledge

Cost optimization

Service management

Job description

Are you looking for a role within an organisation where the work you do makes a real difference to children's lives?

If the answer is yes, IT Service Manager (User Experience and Software Assets) could be exactly what you're looking for.

Do you want to empower change? Join our Technology and Data department

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

Our Technology and Data department makes sure our systems, technology platforms and products are secure, reliable and easy to use for our people, helping us support children and young people across the UK.

From protecting sensitive information to helping colleagues access the tools they need every day, our team plays an important role in enabling the NSPCC's work.

If you're passionate about using technology to support people and create positive change, we'd love to hear from you.

What is the purpose of the IT Service Manager (User Experience and Software Assets)?

As the IT Service Manager (User Experience and Software Assets), you'll help make sure our software and licensing services are well managed, cost effective and easy for colleagues to use. You'll work with teams across the NSPCC and with external suppliers to improve software services, reduce risk, and support the organisation's goals.

This role plays a key part in helping colleagues and volunteers access secure and reliable software. You'll contribute by:

• Managing software assets and licences across the organisation.
• Reducing software risks through effective lifecycle and vulnerability management.
• Improving services, processes and value from technology investments.

What will I be doing as an IT Service Manager (User Experience and Software Assets)?

In this role, you'll lead the day-to-day management and improvement of software asset and licensing services. You'll work closely with colleagues, suppliers and technology teams to ensure software remains secure, supported and provides good value. You'll have the opportunity to improve how software is managed across the organisation and help colleagues get the tools they need to deliver vital services.

• Manage the organisation's software assets, licences and related services.
• Work with suppliers to manage renewals, contracts and licensing arrangements.
• Support software release, patching and end-of-life processes.
• Maintain the Definitive Software Library and related management tools.
• Identify opportunities to improve services, reduce costs and strengthen compliance.

What skills do I need to be an IT Service Manager (User Experience and Software Assets)?

We're looking for someone with experience managing software assets, licences or technology services. You'll be comfortable working with a range of stakeholders, using information and insight to support decisions and service improvements. You may have gained this experience in software asset management, service management, supplier management or a similar role.

• Experience managing software assets, licences or software lifecycle activities.
• Experience working with suppliers and managing contracts or service performance.
• Experience identifying opportunities to improve services or reduce costs.
• Knowledge of IT service management and working within an ITIL environment.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service.
• Pension - flexible, tax-efficient pension schemes.
• Life assurance scheme - life assurance of one times salary, or five times salary for pension scheme members.

Join us and make a difference. You'll grow, develop your skills, and help change children's lives for the better.

Still have questions about the role?

For an informal chat about the role, please contact Steve Fisher [e-mail]