IT Service Manager

VIQU IT; Birmingham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services firm is seeking an experienced IT Service Manager for their Birmingham office. This role involves driving service excellence and overseeing the full IT service lifecycle, ensuring that services meet both business and technical requirements. The ideal candidate will have over 7 years of experience in IT service management, strong expertise in ITIL processes, and excellent stakeholder communication skills. Hybrid work model available.

Benefits

Up to £1,000 referral bonus

Competitive salary

Qualifications

• 7+ years experience in IT Service Management, 3+ years in a managerial role.
• Proven expertise in ITIL processes for service design and transition.
• Strong understanding of risk management and governance frameworks.

Responsibilities

• Lead the full IT service lifecycle for technical requirements.
• Manage Change and Release Management processes effectively.
• Collaborate with stakeholders to design scalable IT services.

Skills

IT Service Management

Change Management

Release Management

Stakeholder Communication

Vendor Management

Education

ITIL v3 Foundation

Advanced ITIL certifications

Tools

ServiceNow

BMC Remedy

Job description

IT Service Manager Birmingham Permanent Competitive Salary Hybrid

VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enterprise.

Key Responsibilities of the IT Service Manager:

• Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements.
• Oversee the service portfolio and ensure alignment with strategic objectives and governance standards.
• Manage the Change and Release Management processes planning, testing, and deploying releases with minimal disruption.
• Chair and facilitate CAB meetings, ensuring controlled and effective change execution.
• Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services.
• Maintain service data accuracy within ITSM tools and drive continuous process improvements.

Key Requirements of the IT Service Manager:

• 7+ years experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.
• Proven expertise in ITIL processes particularly Service Design, Transition, Portfolio, Change, and Release Management.
• Strong understanding of risk management, compliance, and governance frameworks.
• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.
• ITIL v3 Foundation; advanced ITIL certifications highly desirable.
• Excellent stakeholder communication and vendor management skills.

IT Service Lifecycle Manager

Birmingham Permanent Competitive Salary Hybrid

Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website or at (url removed)

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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