IT Service Management Process Architect

SSE plc; Reading, Havant, Glasgow, Perth; On-site; GBP 52,000 - 77,000; Full time

Benefits offered by this job

Private healthcare

Gym discounts

Wellbeing services

Cycle to Work

Job summary

SSE plc is seeking an IT Service Management Process Architect to shape and evolve a tooling-aligned Service Management framework across the end-to-end service value chain and digital experience. You will articulate how processes, tooling and governance fit together and support performance and service outcomes.

Working with a wide range of stakeholders, you will help define interface patterns, drive roadmap governance, and contribute to continual improvement while balancing short- and longer-term

Qualifications

• Understanding of service management and how tooling and data support the service value chain.
• Ability to see longer-term direction while shaping clear architecture and roadmap activity.
• Strong analytical and problem-solving skills; present complex info clearly to stakeholders.
• Ability to influence constructively, handle ambiguity and drive positive outcomes.
• Excellent collaboration and facilitation to build shared understanding across stakeholders.

Responsibilities

• Shape and evolve the Service Management framework with clear process and capability models.
• Describe how lifecycle, tooling and data enable processes, shaping aligned roadmaps.
• Show how governance, measures and interfaces link across the value chain to enable visibility of performance.
• Define interface and integration patterns across the service value chain.
• Support governance and roadmap activity, aligning updates with wider priorities.

Skills

Service management principles

Stakeholder collaboration

Analytical thinking

Problem solving

Influence and facilitation

Tools

Tooling and data integration

Job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth

Salary: £51,600 - £77,400 + performance related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

This role is part of a team that shapes and evolves a tooling-aligned Service Management framework, with a focus on strengthening the end-to-end service value chain and digital experience.

The IT Service Management Process Architect supports the development of this framework by bringing together processes, capabilities, tooling, data and governance forums through clear architectural models, showing how they fit together across the service value chain.

Working closely with a wide range of stakeholders, you will help show how the framework supports end-to-end performance, key measures and service outcomes.

You will

• Help shape and evolve the Service Management framework, developing clear process and capability architecture models that support the end-to-end service value chain and digital experience.
• Describe how the service lifecycle and connected processes are enabled by tooling and data, contributing to aligned roadmaps that support continual improvement.
• Show how processes, capabilities, governance forums and key measures link across the service value chain, supporting visibility of performance and service outcomes.
• Work collaboratively to define clear interface and integration patterns across the service value chain.
• Support governance and roadmap activity, helping review proposed updates, identify improvement items and keep updates aligned with wider priorities.

You have

• A good understanding of Service Management principles, with awareness of how tooling and data support the service value chain.
• Ability to understand the wider context and longer-term direction, while considering the short-term detail needed to shape clear architecture and roadmap activity.
• Good analytical and problem-solving skills, with the ability to simplify complex information and present it clearly to a range of stakeholders.
• Ability to influence constructively, work through ambiguity, and support positive outcomes.
• Excellent collaboration and facilitation skills, with the ability to build relationships with a wide range of stakeholders and support shared understanding.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

• Enjoy discounts on private healthcare and gym memberships.
• Wellbeing benefits like a free online GP and 24/7 counselling service.
• Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
• As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.

Please contact [e-mail] / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive.

We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

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