IT Service Management Architect

Fujitsu; Basingstoke; Hybrid; GBP 80,000 - 110,000; Full time

Benefits offered by this job

26 Days annual leave

Pension - Double matching contributions

Life assurance

Companywide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme

Private medical / car allowance

Job summary

A leading technology company seeks a Senior Information Technology Service Management Tooling Architect in Basingstoke. This role involves designing complex ITSM tooling solutions, ensuring high security standards, and collaborating with Agile teams. Candidates should have extensive experience with ITSM tools like ServiceNow and possess relevant certifications such as ITIL v4. The position offers flexible benefits including 26 days of annual leave, a pension plan, and employee discounts while promoting a hybrid work environment.

Qualifications

• Extensive experience in ITSM/ITIL/Service Desk Tooling technologies.
• Capability to design secure and resilient ITSM tooling solutions.
• Experience in general IT infrastructure including Windows Server.

Responsibilities

• Lead design documentation for ITSM tooling solutions.
• Ensure high standards of data security in delivery.
• Collaborate within an Agile team on delivery excellence.

Skills

Design, installation, configuration of ITSM/ITIL tools

Working within ITSM/ITIL processes

Knowledge of cloud and on-premises solutions

Scripting knowledge (SQL, Powershell, C#)

ServiceNow

Freshworks

ManageEngine

Education

ITIL v4 certification

Tools

BMC Remedy

ServiceNow

Freshworks

PowerShell

Job description

Location: Predominantly Basingstoke and surrounding area (requirement to travel to other sites when needed).

Our purpose is to make the world more sustainable by building trust in society through innovation. Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together, leading committed, ITSM Tooling delivery teams, where teamwork is paramount? Are you a team player who is comfortable working on traditional and emerging ITSM technologies to produce credible solutions which delight our customers? This is your opportunity to make a real difference and help us achieve our ambitious goals.

As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions.

Working in Fujitsu Defence, you will need to demonstrate to customers and colleagues that you always work to the highest standards of data security. You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity. You will be required to produce designs and plans that give customers the confidence that Fujitsu understands and can deliver their requirements while keeping the design practical and cost effective for the customer and Fujitsu.

Your transferable skills and experience:

Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following:

• CA Service Desk Manager
• BMC Remedy
• BMC Helix
• ServiceNow
• Freshworks
• ManageEngine

Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified).

Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions.

A working knowledge of general Information Technology Core infrastructure capabilities including:

• Windows Server technologies
• Active Directory and Group Policies
• SQL and SQL Server Clustering
• PKI Infrastructure and certificate management capabilities

General knowledge of scripting, applications development and data manipulation techniques including:

• SQL Scripting
• Powershell
• REST Web Services
• C#
• Power BI
• SQL Server Reporting

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Information Technology Service Management Tooling Design this could be the next opportunity for you.

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme / virtual GP

Role dependent benefits: Private medical / company car or car allowance.

Recruitment process

The recruitment process consists of two stages of interviews.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion