IT Service Management Analyst

UK Atomic Energy Authority; Culham; On-site; GBP 37,000 - 50,280; Full time

Benefits offered by this job

Bonus up to 7%

Relocation allowance

Flexible onsite options

Onsite role with flexible working

Job summary

UK Atomic Energy Authority is seeking an IT Service Management Analyst to support ITSM processes, systems and reporting across the organisation. You will help enhance service delivery, drive continual improvement and work across divisions to develop ITSM offerings.

Role requires ITIL foundation, experience with ITSM tooling and IAM technologies (AD/Entra ID). Onsite presence is expected with flexible working options. Applicants should be eligible for UKSV checks.

Qualifications

• HND (or equivalent) in IT Operations, a STEM discipline or a related field.
• ITIL Foundation certification or higher.
• Practical experience supporting IT Service Management processes and ITSM tooling.
• Experience configuring, supporting or administering enterprise IT systems, IAM technologies such as AD and Entra ID.

Responsibilities

• Support development, design, configuration, operation and continual improvement of ITSM processes and systems.
• Improve service delivery, performance reporting and continual improvement activities.
• Interface with divisions to understand and develop ITSM offerings.
• Ensure IT services deliver maximum value in line with objectives.

Skills

ITIL Foundation

ITSM tooling

Identity & Access Management

IT service reporting

Project lifecycle knowledge

Education

HND or equivalent in IT Operations

Tools

Ivanti ITSM

Active Directory

Microsoft Entra ID

Excel

Power BI

Tableau

Job description

Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our worldbadly needs. UKAEA leads the way in realizing fusion energy, partnering with industryand research organisations to achieveground-breaking advancements. Our goal is to bring fusion electricity to the gridby developing the power stations of tomorrow and the skilled workforce to deliver them.

About the job

TheIT Service Management Analystis part of the IT Service Management (ITSM) Group within the Enterprise Infrastructure Solutions (EIS) Unit. The ITSM Group is responsible for the end-to-end delivery, development, optimisation, and continual improvement of IT services across UKAEA, using industry best practices such as ITIL® alongside modern IT service management tools to deliver consistent, efficient, and agile services.

In this role, you will report to the IT Service Management Specialist and support the development, design, configuration, operation, and continuous improvement of ITSM processes, systems, and practices across UKAEA. You will play a key role in enhancing service delivery, improving performance reporting, and driving continual improvement activities, ensuring IT services deliver maximum value and effectively support UKAEA’s scientific and business objectives. You will interface with divisions across the organisation in the understanding and development of their ITSM offerings.

What You’ll be Doing

• HND (or equivalent experience) in IT Operations, a STEM discipline or a related field.
• ITIL® v4 (or v3) Foundation certification or higher.
• Practical experience supporting IT Service Management processes and ITSM tooling
• Expertise in the Ivanti ITSM product support and development will be very advantageous
• Experience configuring, supporting or administering enterprise IT systems, with an understanding of Identity and Access Management technologies such as Active Directory and Microsoft Entra ID.
• Experience producing service reporting and performance analysis using tools such as Excel, Power BI or Tableau would be advantageous.
• Knowledge of IT service delivery, project lifecycles and ITSM controls would be beneficial.

What You’ll Bring

• HND (or equivalent experience) in IT Operations, a STEM discipline or a related field.
• ITIL® v4 (or v3) Foundation certification or higher.
• Practical experience supporting IT Service Management processes and ITSM tooling.
• Experience configuring, supporting or administering enterprise IT systems, with an understanding of Identity and Access Management technologies such as Active Directory and Microsoft Entra ID.
• Experience producing service reporting and performance analysis using tools such as Excel, Power BI or Tableau would be advantageous.
• Knowledge of IT service delivery, project lifecycles and ITSM controls would be beneficial.

Please be aware that this role issubject to achieving a UK Security Vetting (UKSV)(must haveresidedin the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions andpossibly asearch of open-source data.

UKAEA is an onsite organisation, and this role requires regular onsite presence (usually between 3-5 days in any given week) in line with business needs. We actively support flexible working arrangements where this is compatible with the role.

This role is advertised at Culham, but we are open to considering candidates based at other UKAEA locations.

We have a generous range of benefits (see the full listhere ) and highlights include:

• A salary of £43,702 inclusive of a £3300 specialist allowance
• Up to 7% corporate performance bonus
• Final salary defined benefits pension scheme with an equivalent of21.5% employer pension contribution
• 25 days annual leave, 2.5 privilege days and 8 Bank Holidays
• 3 days of site closure over Christmas break
• Flexible working options plus family-friendly leave provisions

Our commitment to ED&I

UKAEA’s mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal. We are committed to equality, diversity,inclusionand accessibility, and strive to ensure fair representation across our workforce.

Please [e-mail] if you have any questions or require adjustments to help youparticipatefairly in our recruitment process, for example changes to the way we interview or share information. As a Disability Confident Employer, we are committed to providing an inclusive and accessible recruitment experience for all candidates.

We particularly encourage applications from groups currently underrepresented in STEM, including women and people from diverse ethnic backgrounds. All appointments are made onmeritand further information can be foundhere .

£43,702 (inclusive of Specialist Allowance) + excellent benefits including outstanding pension

As an employee of UKAEA you will benefit from:

• Outstandingdefined benefit pension scheme,details of which can be found at the end of this advert.
• Corporatebonus schemeup to7%and aRelocationallowance (if eligible).
• Flexible working optionsincluding family friendly policies.
• Employee Assistance Programmeand trained Mental Health First Aiders,
• Generous annual leaveallowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays
• A vibrantculturecommitted to equality and being fullyinclusive

What can I expect from the application process at UKAEA?

Once you have submitted a formal application via our website, all CVs will be reviewed shortly after the closing date of the advert.

By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on.

Fusion, the process that powers the Sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.

UKAEA leads the way in realising fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovation, Commitment, Trust, and Collaboration.