Service Support Advisor

UK Atomic Energy Authority; Culham; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Salary £32,903

7% bonus

Pension 21.5% employer contribution

25 days annual leave + 2.5 days

Site closure 3 days over Christmas

Flexible working options

Job summary

UKAEA is seeking a Service Support Advisor to provide first-line support for IBM Maximo and related asset management platforms, ensuring requests are processed efficiently and data remains accurate. You'll coordinate maintenance requests, monitor system performance and deliver reporting using Excel and Power BI, while developing user guidance and training materials for colleagues.

On-site role requiring regular presence with flexible working options; comprehensive benefits include a generous

Qualifications

• A Levels or equivalent in a related discipline.
• Experience supporting enterprise systems or asset management environments.
• Knowledge of EAM principles and data quality management.
• Proficiency in Excel with reporting and data analysis experience.
• Experience with IBM Maximo, Power BI or SharePoint advantageous.
• Strong communication and customer service skills with attention to detail.

Responsibilities

• Provide first-line support for IBM Maximo and related asset systems.
• Coordinate maintenance requests from receipt to completion.
• Monitor system performance and identify improvement opportunities.
• Maintain asset records, templates and master data.
• Support configuration, testing and administration of EAM systems.
• Produce reports and dashboards using Excel, Power BI and other tools.
• Analyze data to identify trends and risks.
• Develop user guides and training materials for adoption.
• Support audits, governance activities and onboarding of assets.
• Collaborate with customers and operations teams to deliver a client-focused service.

Skills

Excellent communication and customer服务

Analytical

Data analysis

Microsoft Excel

Power BI

Attention to detail

Problem-solving

Education

A Levels in Business Administration, Computer Science, Information Systems, Facilities Management or related

Tools

IBM Maximo

Power BI

SharePoint

Job description

Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realizing fusion energy, partnering with industryand research organisations to achieveground-breaking advancements. Our goal is to bring fusion electricity to the gridby developing the power stations of tomorrow and the skilled workforce to deliver them.

About the job

As a Service Support Advisor, you'll provide first-line support for UKAEA's Enterprise Asset Management System (IBM Maximo) and associated property technology platforms. You'll ensure maintenance requests, asset information and system processes are managed efficiently, while supporting colleagues across the organisation with technical queries and system guidance. This is an excellent opportunity to combine customer service, systems administration and data management in a role that directly supports the safe and effective operation of UKAEA's estate.

What You'll be Doing

• Provide first-line support for IBM Maximo and associated property systems, resolving user queries and service requests.
• Coordinate and manage maintenance requests from receipt through to completion, ensuring timely communication with stakeholders.
• Monitor system performance and identify opportunities to improve service delivery and business processes.
• Maintain asset records, templates and master data, ensuring high levels of data quality and accuracy.
• Support the configuration, testing and administration of enterprise asset management systems.
• Produce operational reports, dashboards and performance metrics using Excel, Power BI and other reporting tools.
• Analyse data to identify trends, risks and opportunities for continuous improvement.
• Develop user guidance, knowledge articles and training materials to support system adoption and best practice.
• Support audits, governance activities and the onboarding of new assets and maintenance contracts.
• Work collaboratively with customers and operational teams to deliver an efficient, customer-focused service.

What You'll Bring

• A Levels in Business Administration, Computer Science, Information Systems, Facilities Management or a related discipline.
• Experience supporting enterprise systems, service management or asset management environments.
• Knowledge of Enterprise Asset Management (EAM) principles, workflow-driven processes and data quality management.
• Proficiency in Microsoft Office, particularly Excel, with experience of reporting and data analysis.
• Experience with IBM Maximo, Power BI or SharePoint would be advantageous.
• Strong analytical, organisational and problem-solving skills, with excellent attention to detail.
• Excellent communication and customer service skills, with the ability to explain technical information to non-technical users.

UKAEA is an onsite organisation, and this role requires regular onsite presence (usually between 3-5 days in any given week) in line with business needs. We actively support flexible working arrangements where this is compatible with the role

We have a generous range of benefits (see the full list here) and highlights include:

• A salary of £32903
• Up to 7% corporate performance bonus
• Final salary defined benefits pension scheme with an equivalent of21.5% employer pension contribution
• 25 days annual leave plus 2.5 privilege days; 8 Bank Holidays
• 3 days of site closure over Christmas break
• Flexible working options plus family-friendly leave provisions

Our commitment to ED&I

UKAEA's mission is clean energy for all, and we welcome talented people from all backgrounds to help us achieve this goal. We are committed to equality, diversity, inclusion and accessibility, and strive to ensure fair representation across our workforce.

Please email [e-mail] if you have any questions or require adjustments to help you participate fairly in our recruitment process, for example changes to the way we interview or share information. As a Disability Confident Employer, we are committed to providing an inclusive and accessible recruitment experience for all candidates.

We particularly encourage applications from groups currently underrepresented in STEM, including women and people from diverse ethnic backgrounds. All appointments are made on merit and further information can be found here.