IT Service Engineer

Sensient Technologies Corporation; Milton Keynes; On-site; GBP 28,000 - 36,000; Full time

Job summary

Sensient Technologies Corporation is seeking a front-line IT Service Desk Engineer in Milton Keynes to provide end-user support for a global user base. You will resolve technical issues, escalate where needed, and communicate updates effectively.

Key responsibilities include acting as a liaison between service desk and other IT units, supporting desktop hardware/software, and collaborating on global IT projects. On-site work five days a week with opportunities for training and development.

Qualifications

• Proven experience in a Service Desk or IT support role.
• Experience supporting a global 24x7 environment.
• Proficiency with Office 365 and ServiceNow.
• Excellent communication and customer service skills.

Responsibilities

• Provide end-user support to a global user base and resolve technical issues efficiently.
• Act as a liaison between the service desk and other IT/business units, providing status updates to customers.
• Resolve problems related to desktop hardware and software, including printers and peripherals.
• Escalate issues to appropriate IT teams when necessary and ensure timely follow-up.
• Participate in local and global IT projects, including deployments and testing of new solutions.
• Collaborate with local colleagues onsite five days per week.
• Participate in after-hours and on-call work rotations.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

Office 365

ServiceNow

Job description

At Sensient Technologies, we are looking for a customer service focused front-line IT Service Desk Engineer to join our team in Milton Keynes to provide end-user support to a global user base. As a Service Desk Engineer, you will make an impact on employee productivity by resolving technical issues efficiently, escalating to other IT teams, and thoroughly communicating updates.

• This role focuses on highly professional end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills.
• Act as a liaison between service desk and other business units and provide status of progress to the customer, facilitating clear and consistent communication
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention and serve as a point of contact for technical support, resolving a wide range of IT issues throughout the organisation
• Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc
• Identify emerging trends and issues, and make suggestions for technical solutions to solve current and possible future problems
• Participate in local and global projects led by various teams in IT, which includes new deployments and testing of new solutions, An opportunity as a valued member of the Service Desk team to work collaboratively globally across all IT Teams for timely resolutions
• An opportunity to collaborate with your local colleagues, onsite 5 days per week
• An excellent salary, benefit offering and development opportunities
• A thorough and effective training experience during onboarding and beyond
• Proven experience in a Service Desk or IT support role, with previous experience in a global 24x7 technical team supporting applications and hardware in office, lab, and manufacturing environments
• Working experience or strong understanding of enterprise technologies (Office 365 and ServiceNow)
• Ability to work in a fast-paced environment and manage multiple priorities effectively with high attention to detail, documentation, and follow-through
• Strong technical background with excellent problem-solving skills
• English as a primary language, multilingual preferred
• Strong customer service mindset with excellent interpersonal, communication, and organizational skills
• Ability to lift 35 pounds
• Ability to participate in after-hours and on-call work rotations

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.