IT Service Desk Technician — Leeds | Customer‑Focused Support

Nobia; Leeds; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Paid volunteer day

Fantastic company discounts

Access to Retail Trust

Flexible holidays

Wellbeing support

Lifestyle perks

A collaborative culture

Job summary

Magnet is seeking IT Service Desk Technicians in Leeds to provide professional, responsive IT support across the business. You will be part of a six-strong team, handling incidents, requests and onboarding while expanding your technical skills in a fast-paced environment.

You’ll log issues, assist with password resets, asset management and documentation, delivering excellent customer service and contributing to a knowledge base. Monday to Saturday shifts with on‑call rotation are included.

Qualifications

• Experience in a Help Desk, Service Desk or customer service environment.
• Good general IT and PC troubleshooting knowledge.
• Familiarity with Microsoft Windows and Microsoft 365.
• Understanding of Active Directory and basic networking concepts.

Responsibilities

• Respond to IT support requests via telephone, email, chat and self-service tickets.
• Log, categorise and manage incidents and service requests in the ITSM system.
• Resolve issues at first point of contact where possible.
• Escalate complex issues to specialist teams when needed.
• Assist with user account administration, including password resets and onboarding.
• Support IT asset management and procurement of equipment.
• Monitor systems and identify potential service issues.
• Document known issues and create helpful user guides for the knowledge base.
• Deliver excellent customer service and keep users informed through resolution.

Skills

Customer service

IT troubleshooting

Windows & Microsoft 365

Active Directory basics

Communication skills

Tools

Microsoft Windows

Microsoft 365

ITSM system

Job description

Magnet is seeking IT Service Desk Technicians in Leeds to provide professional, responsive IT support across the business. You will be part of a six-strong team, handling incidents, requests and onboarding while expanding your technical skills in a fast-paced environment.

You’ll log issues, assist with password resets, asset management and documentation, delivering excellent customer service and contributing to a knowledge base. Monday to Saturday shifts with on‑call rotation are included.