IT Service Desk Analyst - On-Call & Travel-Ready Support

Gregory Distribution

Cullompton

On-site

GBP 28,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

Additional holiday purchasing scheme

Retail discounts

Wellbeing support

Cycle to work

Free uniform

Job summary

Gregory Distribution Ltd is seeking a proactive IT Service Desk / Support Analyst to provide 1st and 2nd line support across our UK sites. You will log and triage incidents, assist with password resets and Teams administration, and collaborate with colleagues across Warehouse, Transport and Back Office environments.

The role requires at least 2 years of IT service desk experience, strong communication, and willingness to travel with a valid UK driving license.

Qualifications

Minimum of 2 years’ experience in a similar IT service desk role.
Practical 1st and 2nd line troubleshooting experience.
Able to work across multiple UK sites and travel as required.
Excellent communication with users of varying technical ability.
Willingness to participate in on-call rotations and support hours.

Responsibilities

Resolve incidents and fulfil service requests via phone, email, and ITSM platform.
Log, categorise, prioritise and update tickets in line with SLAs.
Troubleshoot issues across Windows, Office apps, and mobile devices.
Support warehouse, transport and back-office systems and networks.
Administer mailbox, Teams permissions, and telephony provisioning.
Escalate to senior teams with clear handover documentation.
Deploy and maintain IT assets and liaise with suppliers.
Assist with IT aspects of site openings/closures and office moves.
Communicate updates to users and manage expectations until resolution.
Adhere to security policies and contribute to process improvements.