IT Service Desk - Start Your Tech Career

Aerial Direct Limited; Fareham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday accrual

Birthday off

Christmas closure

Eye tests & glasses support

Wellbeing programme

Social events & awards

Pension scheme

Job summary

Aerial Direct Limited in Fareham is hiring a Service Desk Analyst to be the first point of contact for customers needing IT and telecoms support, resolving issues by phone, email, and remote access. This is ideal for someone with a keen interest in IT, even without prior help desk experience, as training and a clear development path are provided to help you build a successful IT career.

Join our growing Service Delivery team and collaborate with engineers to document setups and solutions for

Qualifications

• Interest in IT and problem-solving.
• Good communication skills to help customers solve issues.
• Willingness to learn new skills and technologies with training provided.
• Basic understanding of computers, networks, or software.

Responsibilities

• Helping customers by troubleshooting basic IT and telecoms issues.
• Learning how to support computers, networks, and software.
• Managing incoming requests and keeping customers updated.
• Working closely with our engineers to develop your skills.
• Documenting setups and solutions for future reference.

Skills

Interest in IT and problem-solving

Good communication

Willingness to learn

Understanding of computers/networks

Job description

Aerial Direct Limited in Fareham is hiring a Service Desk Analyst to be the first point of contact for customers needing IT and telecoms support, resolving issues by phone, email, and remote access. This is ideal for someone with a keen interest in IT, even without prior help desk experience, as training and a clear development path are provided to help you build a successful IT career.

Join our growing Service Delivery team and collaborate with engineers to document setups and solutions for