IT Service Desk Specialist - London

AWWG; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their dynamic team. This role requires at least two years of experience in a similar position and a solid foundation in IT-related education. The ideal candidate will possess strong troubleshooting abilities in a Windows environment and a passion for customer service. You will work both independently and collaboratively, ensuring clients receive top-notch support. If you are fluent in English and have a keen interest in enterprise endpoint security, this opportunity is perfect for you to grow your career in a supportive environment.

Qualifications

• 2+ years of experience in a similar position required.
• IT related higher education is essential.

Responsibilities

• Provide customer service support for multiple clients.
• Troubleshoot hardware and software issues effectively.

Skills

Customer Service

Troubleshooting

Communication

Technical Internet Fundamentals

English Fluency

Education

IT Related Higher Education

Tools

Atlassian Suite

Windows Environment

Job description

Requirements

• At least 2 years of experience in a similar position
• IT related higher education (VAT, Degree or similar)
• Fluent English is required, additional languages will be valued.
• IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment). Strong understanding of technical Internet fundamentals. Familiarity with the Atlassian Suite (a plus). Experience or strong interest in enterprise endpoint security.
• Essential soft skills: customer service abilities, able to support multiple clients/tasks at once, troubleshooting abilities
• Able to work both independently and as a team member