IT Service Desk Lead - 2nd Line, Automation & Growth

Alpine Formula One Team; Enstone; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Private medical healthcare

Free on‑site gym

Subsidised restaurant

Competitive remuneration package

Job summary

Alpine F1 Team in Enstone is seeking an experienced IT Technical Support Team Leader to guide the 2nd Line IT Service Desk and drive performance across on‑prem and cloud resources. You will oversee incident management, coordinate workloads, and support ongoing IT initiatives while promoting a culture of continuous improvement.

The role requires strong AD/Windows, Intune/M365/Azure expertise, VMware, and excellent communication, with a focus on delivering exceptional customer service in a

Qualifications

• Strong working knowledge of Active Directory Domain Services (ADUC/DNS/DHCP/CA/GPO), Windows Client management, PowerShell, Linux, Networking and Wireless Technologies.
• Highly proficient in Microsoft Intune, Microsoft 365 & Office 365 Services and Administration, Microsoft Azure Knowledge, Microsoft Exchange and Microsoft Endpoint Manager (Configuration Manager/SCCM).
• Virtualisation using VMware vSphere.
• Desire to deliver exceptional customer service.
• Excellent communicator with an ability to work under pressure.
• Strong team ethic and can-do attitude.

Responsibilities

• Lead the 2nd Line IT Service Desk team and manage day-to-day service delivery.
• Oversee escalations, coordinate team workloads, and provide project support.
• Own and maintain systems including onsite servers, clients, and cloud resources.
• Drive incident and request management standards and process improvements.
• Collaborate with IT Operations to support infrastructure initiatives and change management.
• Ensure security, availability and performance of Microsoft platforms and related IT systems.

Skills

Active Directory

PowerShell

Linux

Networking

Wireless Technologies

Microsoft Intune

Microsoft 365

Azure

Exchange

SCCM/Configuration Manager

VMware vSphere

Customer service

Communication

Team leadership

Tools

ADUC/DNS/DHCP/CA/GPO

Windows Client Management

Microsoft Endpoint Manager

VMware vSphere

Microsoft 365 Admin Tools

Job description

Alpine F1 Team in Enstone is seeking an experienced IT Technical Support Team Leader to guide the 2nd Line IT Service Desk and drive performance across on‑prem and cloud resources. You will oversee incident management, coordinate workloads, and support ongoing IT initiatives while promoting a culture of continuous improvement.

The role requires strong AD/Windows, Intune/M365/Azure expertise, VMware, and excellent communication, with a focus on delivering exceptional customer service in a