IT Service Desk Analyst – Windows, Intune & Hardware

Sopra Steria Limited

Hemel Hempstead

On-site

GBP 40,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria Limited in Hemel Hempstead is seeking an experienced Service Desk/Support Analyst to deliver high-quality hardware, software and end-user support across a modern Microsoft workplace. You will build laptops, manage stock and asset lifecycle, provide 1st/2nd line desktop support, and use Intune/Autopilot alongside Microsoft 365 tools.

SC clearance eligibility is required to apply. This role is on-site in Hemel Hempstead with a strong focus on customer service and operational

Qualifications

Desktop support experience, preferably 2nd line in a complex IT environment.
Strong working knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive and SharePoint Online.
Experience deploying and managing devices with Intune, Autopilot or equivalent tools.
Understanding of Active Directory, Microsoft Entra ID, and device management.
Experience in a customer-focused environment with good communication.
Experience using ITSM tools and managing incidents and requests.

Responsibilities

Deliver core IT services to users across the UK, including laptop preparation, device replacement, incident resolution, request fulfilment, stock control and asset lifecycle activities.
Provide 1st and 2nd line support for desktops, laptops, mobile devices, peripherals, Microsoft 365 apps and collaboration tools.
Build, configure, enrol and troubleshoot Windows 10/11 devices using Intune, Autopilot and Configuration Manager.
Manage escalated incidents, service requests and work orders through the Service Management tool with clear ownership and SLAs.