IT Service Desk Analyst – Plant Hardware & Software

Doufre Construction

Liverpool

On-site

GBP 26,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Employee Development Programme

Ford Privilege scheme

Competitive pension scheme

25 days holiday

Cycle to Work Scheme

On-site gym

Job summary

Ford Halewood Transmission Limited (FHTL) invites applications for a 1st Level ServiceDesk support analyst in the IT department at the Halewood plant. You will prioritize tickets in a high-volume environment and escalate 2nd level requirements clearly to teammates or global resolver groups.

The role covers IT hardware and software issues, asset management, and proactive maintenance. A background with IT hardware/software and strong communication is essential, with time management and teamwork

Qualifications

Minimum HNC in an IT-related subject; an HND or degree is preferred
Background or good working knowledge of IT hardware and software systems
Desirable: pursuing HND or degree if starting from HNC
Knowledge of or interest in Manufacturing IT and Data Analysis
Excellent communication and presentation skills
Analytical thinking and structured work organisation
Personally motivated and able to work unsupervised, individually or as part of a team
Adaptability and good time management

Responsibilities

Management and implementation of IT equipment assignments and re-locations
Fault diagnosis and hardware maintenance for all plant PCs, peripheral equipment, monitors, printers, and plotters
Proactive and reactive maintenance on PC security and anti-virus software levels
Maintain a record of tasks and user problem / resolution details on the HTP Ticketing system
Problem management of issues for hardware items under manufacturers' warranty, replacement equipment ordering and tracking
Maintenance of the plant computer, printer, phone and non-standard equipment inventories, periodic audits, and surveys
Mobile phone and Tablet usage and support
Installation of limited numbers of PCs and printers, re-staging of current PCs to new software levels and minor upgrades
Installations of authorized peripheral equipment and corporate software
Installations of some non-corporate software (if approved)
Basic file and print server support, access permissions, printer set-ups
Collaboration tool support for conference rooms
Loan equipment and laptop pool management
Asset Management e.g. management of the IT workroom and any IT spares
Develop or support manufacturing or production Continuous Improvement actions