IT Support

Doufre Construction; Liverpool; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Employee Development Programme

Ford Privilege scheme

Competitive pension scheme

25 days holiday

Cycle to Work Scheme

On-site gym

Job summary

Ford Halewood Transmission Limited (FHTL) invites applications for a 1st Level ServiceDesk support analyst in the IT department at the Halewood plant. You will prioritize tickets in a high-volume environment and escalate 2nd level requirements clearly to teammates or global resolver groups.

The role covers IT hardware and software issues, asset management, and proactive maintenance. A background with IT hardware/software and strong communication is essential, with time management and teamwork

Qualifications

• Minimum HNC in an IT-related subject; an HND or degree is preferred
• Background or good working knowledge of IT hardware and software systems
• Desirable: pursuing HND or degree if starting from HNC
• Knowledge of or interest in Manufacturing IT and Data Analysis
• Excellent communication and presentation skills
• Analytical thinking and structured work organisation
• Personally motivated and able to work unsupervised, individually or as part of a team
• Adaptability and good time management

Responsibilities

• Management and implementation of IT equipment assignments and re-locations
• Fault diagnosis and hardware maintenance for all plant PCs, peripheral equipment, monitors, printers, and plotters
• Proactive and reactive maintenance on PC security and anti-virus software levels
• Maintain a record of tasks and user problem / resolution details on the HTP Ticketing system
• Problem management of issues for hardware items under manufacturers' warranty, replacement equipment ordering and tracking
• Maintenance of the plant computer, printer, phone and non-standard equipment inventories, periodic audits, and surveys
• Mobile phone and Tablet usage and support
• Installation of limited numbers of PCs and printers, re-staging of current PCs to new software levels and minor upgrades
• Installations of authorized peripheral equipment and corporate software
• Installations of some non-corporate software (if approved)
• Basic file and print server support, access permissions, printer set-ups
• Collaboration tool support for conference rooms
• Loan equipment and laptop pool management
• Asset Management e.g. management of the IT workroom and any IT spares
• Develop or support manufacturing or production Continuous Improvement actions

Skills

IT hardware

IT software

Customer service

Communication

Problem solving

Time management

Teamwork

Education

HNC in IT-related subject

HND or degree in IT-related subject

Tools

HTP Ticketing system

Job description

Mossley Hill, United Kingdom | Posted on 30/07/2025

Ford Motor Company is a global automotive industry leader that manufactures or distributes vehicles across six continents. With over 200,000 employees and 65 plants worldwide, the UK employ over 13,000 individuals.

The Ford+ plan is transforming the business to align the global organisation into an integrated team to accelerate. This is by focusing on the creation of vehicles revising the customers true demands, reduction of costs, to introduce exciting new technology, enhance quality and improve efficiency.

About FHTL

Ford Halewood Transmission Limited (FHTL) develops and manufactures transmissions with an employee workforce of circa 600 people. The Plant has a proud 60-year history as a local employer and are dedicated to manufacturing high quality products. Ford are currently investing up to £355 million at the facility to transform it to build electric power units for future Ford all-electric passenger and commercial vehicles.

Future Prospects

The business invests significantly in its employee development.

FHTL supports the onward development and growth of all personnel and has a track record of promoting from within based on performance and achievement.

Job Title:

This is an opportunity to work within the IT department at Ford’s Halewood plant as a 1 st Level ServiceDesk support analyst on IT hardware and software related issues. You will need to actively prioritise your workload in a high ticket volume environment, changing focus and direction as required. You will need to personally resolve as many tickets as possible and then clearly and concisely communicate any 2 nd level support requirements, either to others in your team or global resolver groups.

Qualifications and Experience:

• Essential: Minimum HNC in an IT-related subject, an HND or a degree in an IT-related subject is preferred
• Essential:A background or good working knowledge of IT hardware and software systems
• Desirable:If educated to HNC level, working towards an HND or a degree in an IT-related subject
• Knowledge of or personal interest in Manufacturing IT and Data Analysis
• Excellent communication and presentation skills
• Analytical thinking and have a structured work organisation
• Personally motivated and be able to work unsupervised, individually or as part of a team
• Adaptability and efficient time management skills

Key Responsibilities (including but not limited to):

• Management and implementation of IT equipment assignments and re-locations
• Fault diagnosis and hardware maintenance for all plant PCs, peripheral equipment, monitors, printers, and plotters
• Proactive and reactive maintenance on PC security and anti-virus software levels
• Maintain a record of tasks and user problem / resolution details on the HTP Ticketing system
• Problem management of issues for hardware items under manufacturers' warranty, replacement equipment ordering and tracking
• Maintenance of the plant computer, printer, phone and non-standard equipment inventories, periodic audits, and surveys
• Mobile phone and Tablet usage and support
• Installation of limited numbers of PCs and printers, re-staging of current PCs to new software levels and minor upgrades
• Installations of authorized peripheral equipment and corporate software
• Installations of some non-corporate software (if approved)
• Basic file and print server support, access permissions, printer set-ups
• Collaboration tool support for conference rooms
• Loan equipment and laptop pool management
• Asset Management e.g. management of the IT workroom and any IT spares
• Develop or support manufacturing or production Continuous Improvement actions

Please note that this list is not exhaustive, and the major responsibilities listed do not necessarily include a full description of all essential and non-essential position responsibilities.

Benefits

• Access to our Employee Development and Assistance Programme
• A unique opportunity to access Ford's Privilege scheme - allowing you to purchase Ford vehicles at a discount
• A great salary increasing yearly, along with our competitive pension scheme
• An excellent work-life balance, including a generous holiday allowance of 25 days (inclusive of set shutdown dates)
• Cycle to Work Scheme
• On site facilities such as a gym, sauna and steam room

The Company is committed to diversity and equality of opportunity for all. This vacancy is advertised in line with the FORD equal opportunities policy.