IT Service Desk Analyst - Onsite UK

Holman, Inc.; Birmingham; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Holman UK is seeking an IT Helpdesk Analyst to join the IT Services team in Birmingham on a permanent, on-site basis. You will provide first-line support across devices and software, manage tickets within SLAs, and assist with new starter onboarding in the Birmingham office.

The role requires a strong customer focus, solid MS Office and service desk experience, and a proactive, detail‑oriented approach to documenting issues, resolving incidents, and contributing to security and compliance

Qualifications

• Bachelor's degree or NVQ Level 3 in Computer Science, IT, or related field (or equivalent).
• MCP certifications beneficial.
• Familiar with ServiceNow.
• Strong MS Office proficiency.
• Knowledge of information security concepts.
• Experience in corporate PC helpdesk and desktop technologies.

Responsibilities

• Provide comprehensive IT support to multiple locations and hardware/software issues.
• Manage Help Desk tickets and email queues within SLAs.
• Onboard new starters in Birmingham and configure hardware.
• Deploy new application software and upgrades per procedures.
• Document activities and maintain knowledge base.
• Maintain stockroom and perform manual handling.
• Collaborate with vendors and teams to resolve complex issues.
• Monitor application availability and performance.
• Assist IT security policy enforcement and GDPR compliance.
• Participate in IT projects and ad-hoc duties.

Skills

Helpdesk support

Customer service

Analytical thinking

Communication skills

Time management

Teamwork

Education

Bachelor's degree or NVQ Level 3 in Computer Science or related

Tools

ServiceNow

Intune

NinjaOne

Microsoft Office

Job description

Holman UK is seeking an IT Helpdesk Analyst to join the IT Services team in Birmingham on a permanent, on-site basis. You will provide first-line support across devices and software, manage tickets within SLAs, and assist with new starter onboarding in the Birmingham office.

The role requires a strong customer focus, solid MS Office and service desk experience, and a proactive, detail‑oriented approach to documenting issues, resolving incidents, and contributing to security and compliance