IT Service Desk Analyst | Hybrid Work & Incident Ownership

Verra Mobility; Southampton; Híbrido; GBP 29.000 - 39.000; Jornada completa

Descripción de la vacante

Verra Mobility is seeking a Service Desk Analyst to provide first and second line IT support for UK Operations and international colleagues. You will own incidents, assist the Systems team on wider IT issues and help maintain a reliable service desk.

The role offers office presence in Southampton and, after move, in Slough with a hybrid pattern (three days in the Slough area, two days at home) and requires commuting between locations as needed.

Formación

• At least three years’ experience in service desk, desktop support or a comparable IT role, including first and second line troubleshooting and incident ownership.
• Experience supporting Windows and Microsoft 365, administering accounts in Active Directory or a similar identity platform, and using a service desk ticketing system.
• Desirable ITIL Foundation, CompTIA A+, a relevant Microsoft certification, or experience with PowerShell or automation.

Responsabilidades

• Troubleshoot hardware, software, account and connectivity issues, remotely and in person.
• Prioritise incidents and service requests, track them through to closure and keep users informed.
• Monitor servers, email, networks and critical services. Escalate infrastructure faults to the Systems team for investigation.
• Set up devices, manage approved access requests and support joining, changing roles or leaving the business.
• Maintain IT asset records and support guides and help identify recurring issues and ways to improve the service.

Conocimientos

Windows support

Microsoft 365

Active Directory

ITIL (Desirable)

Educación

Level 3 IT qualification

IT apprenticeship

Herramientas

Ticketing system

Descripción del empleo

Verra Mobility is seeking a Service Desk Analyst to provide first and second line IT support for UK Operations and international colleagues. You will own incidents, assist the Systems team on wider IT issues and help maintain a reliable service desk.

The role offers office presence in Southampton and, after move, in Slough with a hybrid pattern (three days in the Slough area, two days at home) and requires commuting between locations as needed.