Senior Service Desk Analyst
TieTalent
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Benefits offered by this job
Job summary
Qualifications
- Previous experience in a technology team Service Desk environment.
- High interest in technology.
- Full UK driving license.
Responsibilities
- Provide 2nd line support covering a large number of applications.
- Provide technical mentoring to 1st line Service Desk team members.
- Ensure data protection is adhered to at all times.
Skills
Job description
Join to apply for the Senior Service Desk Analyst role at TieTalent.
The position is based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site.
You will provide 2nd line support, covering a large number of applications and systems in addition to handling escalation of issues within the team.
At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We want to hear from passionate, enthusiastic people from any background. We work with a variety of technologies from front-end native and web applications through to the backend systems that hold our organisation together and the hardware they run on. We are a data-driven organisation. We are transforming our technology landscape and the way we work, and this is a fantastic opportunity to join a team at the start of a change journey. Join us to make a real and valuable difference as you build your career at Frontier.
- Competitive salary
- 25 days holiday per calendar year with option to purchase up to 5 more days (subject to meeting eligibility requirements)
- Dedicated Learning & Development team to support you and your career
- Employee Assistance Program providing 24 hours support & advice in areas such as health and wellbeing for yourself, your family & friends (up to 5 people in total)
- Increased Maternity, Paternity & Adoption leave benefits for eligible employees
- Life Assurance scheme and pension plan with employer contributions of up to 7%
- Up to two days paid volunteer leave per year (only applicable to permanent employees)
- The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Womens network groups.
- Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers
- High degree of technical ability applied with great customer service
- Previous experience in a technology team Service Desk environment with a high interest in technology
- Works proactively across the Service Desk team and promotes collaboration
- Professional attitude
- Providing day-to-day support to existing technologies within the business as well as participating in the development and deployment of new technologies to the business
- Takes responsibility to ensure best practice is shared across the Service Desk team
- Proven attention to detail and commitment to recording information accurately
- Ability to prioritise to ensure commitments and tasks are delivered on time and ensuring minimum risk to the business
- Self-motivated and capable of working on own initiative as well as part of a team
- Full UK driving license
As a Service Desk Analyst (Level 2) your role will involve:
- Fulfilling the duty to ensure that Health and Safety remains our number one priority
- Setting exemplary standards
- Providing 2nd Line support covering a large number of applications and systems, customer administration and escalation of issues
- Providing technical mentoring to the 1st line (CSA & L1s) Service Desk team members
- Working with peers on the diagnostics and ownership of Major Incidents
- Preparation of computer hardware
- Ongoing development of your skills and expertise in the Service Desk
- Ensuring data protection is adhered to at all times
- Willingness to travel to sites when required
- Flexibility to work additional hours as required
We are open to applications from all backgrounds and encourage early submissions; applications will be reviewed and interviews may be booked before the published closing date.
Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion. With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.
Our business approach is underpinned by our core values Integrity, Customer First and Expertise or ICE. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.
We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.
We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.
We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Internet
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