IT Service Desk Analyst

Bewley Design; Morden; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is looking for an experienced IT Service Desk Analyst to join their team on a temporary basis. This role is crucial for maintaining the smooth operation of IT systems, providing exceptional support to both remote and on-site staff. You will troubleshoot and resolve issues across various platforms, including Windows and Azure, while managing user accounts and ensuring customer satisfaction. If you possess strong technical skills and a proactive approach, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• 3+ years of experience in IT support roles, ideally 1st/2nd line.
• Strong knowledge of Windows 10/11 and Office 365.

Responsibilities

• Provide outstanding customer service via phone and in person.
• Troubleshoot issues across Windows 10/11 and Office 365 environments.

Skills

Customer Service

Troubleshooting

Windows 10/11

Office 365

AOVPN

Azure

Active Directory

ITIL Principles

Tools

IT Service Management (ITSM) Tools

Remote Support Tools

Job description

IT Service Desk Analyst

Location: Morden

Contract Length: 3-4 months (possible extension or perm)

Day Rate: Up to £200 Inside IR35

Start Date: 6th January

A leading local authority is seeking an experienced 1st/2nd Line IT Service Desk Analyst to join their team on a temporary basis. This role is critical in ensuring the smooth operation of IT systems, supporting both remote and on-site staff with exceptional customer service and technical expertise.

What You'll Do:

• Provide outstanding customer service via phone and in person.
• Troubleshoot and resolve issues across Windows 10/11, Office 365, AOVPN, Autopilot, and Azure environments.
• Support users working remotely and on-site through VPN and remote support tools.
• Manage Active Directory, including user account setup and troubleshooting.
• Provide support for iOS and Android devices.
• Perform basic diagnostics and troubleshooting of hardware, including laptops and peripherals.
• Utilize IT Service Management (ITSM) tools for ticket management and asset tracking.
• Follow IT best practices, including ITIL principles.

Experience Needed:

• At least 3 years' experience in IT support roles, ideally 1st/2nd line.
• Strong knowledge of Windows 10/11, Office 365, and cloud services like Azure.
• Hands-on experience with AOVPN and related remote access tools.
• Excellent troubleshooting skills, with a proactive and flexible approach.
• Strong interpersonal and communication skills, focused on customer satisfaction.
• Familiarity with ITIL principles and practices.

If you feel like this job aligns with your experience and you're confident that you tick all of the boxes, then please apply to this advert with an updated CV. Please reach out to myself (Ross Britton @ Understanding Solutions) through LinkedIn if you have any questions.