IT Service Desk Analyst

TieTalent; St Albans; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Service Desk Analyst in St Albans for a full-time permanent role. This entry-level position involves providing first-level support, troubleshooting issues, and managing assets, with opportunities for personal development. The role requires a full UK driving licence and offers a competitive salary along with various benefits.

Benefits

23 days holiday plus Bank Holidays

Generous pension scheme

Income protection

Enhanced maternity/paternity pay

Death in service

Health cash plan

Employee assistance programme

Life assurance (4 x salary)

Qualifications

• Experience in a similar role providing 1st-level support.
• Excellent working knowledge of Microsoft applications including Teams, OneDrive, Copilot, & SharePoint.
• Strong hardware diagnostics and fault-finding experience.

Responsibilities

• Be the first point of contact for users, logging and responding to incidents.
• Provide predominantly 1st level support with some limited 2nd level support.
• Take ownership of the Asset Management process.

Skills

Customer service

Microsoft client operating systems

Hardware diagnostics

Troubleshooting

Tools

Citrix

Azure Virtual Desktop

LAN/WAN

Job description

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis.

You will need to be resident in the local area and hold a full UK driving licence and car.

Summary of the IT Service Desk Analyst role

• Salary: £30,000 - £35,000 DOE
• Location: St Albans - Hybrid (3 days in the office with travel to other offices across South East)
• Type of Contract: Permanent
• Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm
• Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme, plus many more!

Note: This role requires some travel to sites in Milton Keynes, Rickmansworth, and London, so a full UK driving licence and car are essential. This is an entry-level position offering personal development but limited short-term career progression.

Responsibilities of the IT Service Desk Analyst

• Be the first point of contact for users, logging and responding to incidents.
• Provide predominantly 1st level support with some limited 2nd level support.
• Troubleshooting, diagnosing, and solving problems.
• Complete skilled investigations.
• Take ownership of the Asset Management process.
• Onboard new starters.

Requirements for a successful IT Service Desk Analyst

• Experience in a similar role providing 1st-level support.
• Excellent working knowledge of Microsoft client operating systems and applications including Teams, OneDrive, Copilot, & SharePoint.
• Strong hardware diagnostics and fault-finding experience.
• Basic Citrix/Azure Virtual Desktop administration and understanding of LAN/WAN.
• Excellent customer service and communication skills.
• Full UK driving licence and daily use of own car.

What our Client offers

• Life assurance (4 x salary).
• Employee assistance programmes.

Allstaff Recruitment is an independent recruitment specialist based in Bedfordshire, working on behalf of companies across Bedford, Milton Keynes, and surrounding areas to fill vacancies in various industry sectors. We place candidates in permanent, temporary, and contract roles. Check our website and jobs page for the latest vacancies. Follow us on Facebook, LinkedIn, and Twitter for updates.

Thank you for your interest in the IT Service Desk Analyst role. A qualified Recruitment Specialist will review your application. Due to high application volumes, we cannot respond to all candidates directly. If you do not hear from us within seven days, you have been unsuccessful on this occasion.