IT Service Desk Analyst

Mountain Warehouse; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking an IT Service Desk Analyst to join their expanding IT team in London. This entry-level position offers the opportunity to provide support in a dynamic environment, working with diverse technologies and contributing to IT processes. The role includes responsibilities like managing support tickets, equipment maintenance, and ensuring effective communication with staff and suppliers. Competitive salary, hybrid working, and employee benefits are included.

Benefits

Competitive salary and benefits

Hybrid working: 3 days in office, 2 days remote

Holiday allowance

50% staff discount, 25% for family and friends

Pension scheme

Qualifications

• Strong interest in IT with hobbyist experience.
• Experience with Microsoft Windows 10 and Office.
• Clear and articulate telephone manner.

Responsibilities

• Provide 1st line telephone and email support to staff.
• Manage multiple open cases and mini-projects.
• Install, maintain, and support applications.

Skills

Customer relations

Problem solving

Team working

Organizational skills

Education

GCSEs in Maths/Science/IT

A/AS levels or above

Tools

Microsoft Windows 10

Microsoft Office

Job description

Join to apply for the IT Service Desk Analyst role at Mountain Warehouse.

We are looking for an IT Service Desk Analyst to join our growing IT team. We have an exciting mix of skills and technologies and have been rapidly developing our systems, so this is a great opportunity to gain experience in IT support and administration in a busy and growing retail environment.

Department:

IT

Location:

London

Description:

We are seeking an IT Service Desk Analyst to join our expanding IT team. This role offers the chance to work with diverse skills and technologies, supporting our rapidly evolving systems in a busy retail setting.

Key Responsibilities:

1. Provide 1st line telephone and email support to shop staff and head office staff.
2. Replace faulty equipment.
3. Triaging and assigning tickets.
4. Logging faults in our management system.
5. Install, maintain, and support current and future applications.
6. Contribute to policies, processes, and procedures.
7. Offer solutions or workarounds for incidents.
8. Manage multiple open cases and mini-projects simultaneously.
9. Ensure adherence to standards and procedures.
10. Escalate incidents and requests to relevant teams.
11. Communicate with third-party suppliers.

Candidate Profile:

• Strong interest in IT, with hobbyist experience.
• Excellent GCSEs in Maths/Science/IT or equivalent, preferably A/AS levels or above.
• Experience with Microsoft Windows 10 and Office.
• Customer relations experience.
• Good people skills and team working abilities.
• Clear and articulate telephone manner.
• Bright, quick learner, reliable.
• Strong organizational skills and logical problem-solving approach.
• Calm under pressure.

Benefits:

• Competitive salary and benefits.
• Hybrid working: 3 days in London office, 2 days remote.
• Holiday allowance.
• 50% staff discount, 25% for family and friends.
• Pension scheme.

Additional Information:

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industry: Retail