IT Service Desk Analyst

BarTron, Inc.; St Albans; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Service Desk Analyst in St Albans for a full-time permanent role. The position involves providing 1st-level support, troubleshooting issues, and managing assets. The role offers a hybrid work model and a competitive salary between £30,000 and £35,000, along with generous benefits including 23 days holiday, private healthcare, and life assurance.

Benefits

23 days holiday plus Bank Holidays

Generous pension scheme

Income protection

Enhanced maternity/paternity pay

Death in service

Health cash plan

Employee assistance programme

Qualifications

• Experience in a similar role providing 1st-level support.
• Strong hardware diagnostics and fault-finding experience.

Responsibilities

• Be the first point of contact for users, logging and responding to incidents.
• Take ownership of the Asset Management process.

Skills

Customer Service

Communication

Troubleshooting

Tools

Microsoft Teams

OneDrive

SharePoint

Citrix

Azure Virtual Desktop

Job description

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be a resident in the local area and hold a full UK driving licence and car.

Summary Of The IT Service Desk Analyst Role

Salary: £30,000 - £35,000 DOE

Location: St Albans - Hybrid (3 days in office, with travel to other offices across South East)

Type of Contract: Permanent

Hours: Weekly shift rotation, 8:00am - 4:30pm, 8:30am - 5:00pm, 9:30am - 6:00pm

Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme, and more!

Responsibilities of the IT Service Desk Analyst

• Be the first point of contact for users, logging and responding to incidents.
• Provide predominantly 1st level support with some limited 2nd level support.
• Troubleshoot, diagnose, and resolve problems.
• Complete skilled investigations.
• Take ownership of the Asset Management process.
• Onboard new starters.

Requirements for a Successful IT Service Desk Analyst

• Experience in a similar role providing 1st-level support.
• Excellent working knowledge of Microsoft client operating systems and applications, including Teams, OneDrive, Copilot, and SharePoint.
• Strong hardware diagnostics and fault-finding experience.
• Basic Citrix/Azure Virtual Desktop administration and understanding of LAN/WAN.
• Excellent customer service and communication skills.
• Full UK driving licence and daily use of own car.

What Our Client Offers

• 23 days holiday plus bank holidays.
• Life assurance (4 x salary).
• Private healthcare.
• Employee assistance programmes.

Allstaff Recruitment is an independent recruitment specialist based in Bedfordshire, working on behalf of companies across Bedford, Milton Keynes, and surrounding areas to fill vacancies and meet recruitment needs. We place candidates in permanent, temporary, and contract roles across various industry sectors.

Thank you for your interest in the IT Service Desk Analyst role. A qualified recruitment specialist will review your application. Due to high application volumes, we regret that we cannot respond to all candidates directly. If you do not hear from us within seven days, unfortunately, you have been unsuccessful on this occasion.