IT Service Desk Analyst

Picture More Ltd; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services company is looking for an IT Service Desk Analyst for a 3-month contract in London. You will provide 1st and 2nd line support in a busy legal environment, addressing user issues and setting up new users. The role requires strong knowledge of Windows and Office 365 applications, along with excellent communication skills. The position offers £250/day with hybrid working conditions, consisting of 3 days in the office and 2 days remote.

Qualifications

• Experience in a similar IT support role in the legal sector.
• Strong knowledge of Windows 10/11 and Office 365 applications.
• Excellent communication skills and a customer-focused mindset.

Responsibilities

• Provide 1st/2nd line IT support via phone and remote tools.
• Resolve user issues efficiently and escalate when required.
• Set up new users, devices, and access rights.

Skills

IT support experience in the legal sector

Windows 10/11 knowledge

Office 365 (Teams, Exchange, Intune)

Communication skills

Customer-focused mindset

Tools

Microsoft Active Directory

Azure AD

iManage

BigHand

Aderant

Job description

IT Service Desk Analyst – 3 Month Contract (£250/day, inside IR35)

Looking for a short-term IT challenge supporting a busy legal environment?

What you’ll do:

• Provide 1st/2nd line support via phone, remote tools, and desk-side visits
• Resolve user issues efficiently, escalating only when necessary
• Set up new users, devices, and access rights
• Run IT inductions and create user guidance
• Support ad-hoc projects and improve support processes

The offer:

• Circa £250/day (inside IR35)
• 3 days in the office / 2 days WFH
• 3-month contract, late Jan / early Feb start

What you’ll need:

• Experience in a similar IT support role in the legal sector
• Strong knowledge of Windows 10/11, Office 365 (Teams, Exchange, Intune)
• Familiarity with iManage, BigHand, or Aderant a plus
• Microsoft Active Directory & Azure AD experience
• Experience supporting hardware and AV/meeting rooms
• Excellent communication skills and a customer-focused mindset

Apply Now!