IT Service desk analyst

Doncasters Group

Chard

On-site

GBP 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Constant development opportunities

Cash health care plan

Range of benefits

Job summary

A leading international manufacturer is seeking an IT Service Desk Analyst to provide first and second line IT support primarily at their Chard site. The successful candidate will handle incidents, support hardware and software applications, and contribute to system administration activities. Strong problem-solving, communication, and customer service skills are essential. Join the team to be part of a legacy built on technical excellence and innovation.

Qualifications

Experience providing 1st or 2nd line IT support.
Proficient in diagnosing and resolving IT issues.
Ability to produce user guides and standard operating procedures.

Responsibilities

Provide first- and second-line IT support.
Handle incidents and service requests.
Contribute to system administration activities.

Skills

Experience in service desk or IT support role

Communication and customer service skills

Experience using Manage Engine suite

Job description

Join to apply for the IT Service desk analyst role at Doncasters Group

Are you an IT Service Desk Analyst looking for your next opportunity?

At Doncasters we have an exciting opportunity for an IT Service Desk Analyst to join our team at Doncasters Precision Casting Chard based in Chard, Somerset.

Did you know that every time you take a flight, drive somewhere, or switch on a light, there’s a chance Doncaster’s played a part in making that happen?

As a leading international manufacturer of specialist superalloys and high-performance alloy components, we provide critical solutions to some of the world’s most demanding industries, including aerospace, Industrial Gas Turbines, automotive, medical, and other specialist sectors.

With a heritage spanning nearly 250 years, we’ve built a global reputation for technical excellence, innovation, and engineering that performs where it matters most. Today, we operate across 20 sites worldwide, employing almost 3,000 professionals. This includes engineers and production teams to HR, marketing, and other support functions, who are united by a shared sense of purpose.

At Doncasters, we believe in doing things the right way. That means acting with integrity, delivering with commitment, and working as one team to achieve more, together. Whether you're developing precision‑engineered components, running world‑class manufacturing operations, or supporting our people and processes, your role is part of something much bigger.

Join us and contribute to a legacy built on performance, precision, and the values that drive us forward - excellence, commitment, teamwork, and integrity.

What we can offer you:

An interesting and varied field to work in.
An environment where you can learn and grow through constant development opportunities.
Company cash health care plan with an extensive range of benefits.

The Role

Join our team as an IT Service Desk Analyst and play a key role in providing first‑and second‑line IT support to our Chard Precision Castings site and the wider Doncasters team. You’ll handle both incidents and service requests, offering support across hardware, software, and network applications. Using your problem‑solving skills, you’ll diagnose and resolve issues, escalating them when necessary. Communication skills will be essential as you keep employees updated on progress and resolutions.

In addition to service desk support, you’ll contribute to system administration activities, including server and network checks, backup monitoring, and patch management. You’ll also ensure IT hardware is installed, maintained, and compliant with security standards.

You will also produce and maintain documentation such as user guides and standard operating procedures to enable the continued smooth operations of the team.

Come and join our team and enable us to continue turning metals into motion!

Interested?

If you have any of the below skills, we would love to talk to you about your next career move:

To succeed in this role, you will have experience working in a service desk or IT support role providing 1st or 2nd line support and communication and customer service skills to deliver this support. This role will utilise Manage Engine suite, so experience using this tool is advantageous.

To Apply

Apply online.

We’ll be in touch with you quickly after receiving your application.

Equal opportunities

Doncasters is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability- physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact careers@doncasters.com.

Seniority level