IT Service Desk Administrator

TN United Kingdom; Derby; On-site; GBP 22,000 - 24,000; Full time

Job summary

An established industry player is seeking a motivated Service Desk Analyst to join their dynamic team in Derby. This permanent, office-based role offers a fantastic opportunity for graduates to kickstart their IT careers while receiving ongoing training and development. You will be the first point of contact for customers across the UK, handling IT-related inquiries and ensuring high standards of service. With a focus on learning and growth, this position allows you to enhance your technical skills and take on more responsibilities as you progress. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Benefits

Up to 20% training and upskilling

Ongoing training and development

Flexible working hours

Qualifications

• Enthusiastic individual with a passion for technology and customer service.
• Willingness to learn and expand knowledge in IT support.

Responsibilities

• Serve as a single point of contact for customers on IT-related issues.
• Log calls, troubleshoot problems, and escalate as needed.

Skills

Passion for technology

Keen to learn new skills

Familiarity with Microsoft technologies

Full UK driving license

Flexibility for shift work

Tools

Windows

MS Office

Outlook

Active Directory

Internet Explorer

Job description

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• Location: Derby
• Salary: GBP - GBP per annum
• Start Date: 27/08/
• Contract Type: Permanent

Take advantage of up to 20% training and upskilling per week to enhance your technical skills while supporting this MSP's clients!

Are you an enthusiastic, customer service-focused individual looking to join a dynamic team?

This role provides a foundation to learn and expand your knowledge and experience as a Service Desk Analyst, offering a great opportunity for graduates to kickstart their IT careers.

There is ongoing training and development (averaging 1 day per week), ensuring you acquire technical skills and the opportunity to take on more responsibilities as you grow.

You will serve as a single point of contact for customers across the UK on all IT-related issues. Responsibilities include logging calls, troubleshooting problems, and escalating calls to the 2nd & 3rd line technical support teams and relevant third parties. You will have full ownership of your calls: quickly identifying and resolving a wide range of incidents while maintaining high standards of customer service.

The ideal candidate will have the following skills and experience:

• Passion for technology
• Keen to learn new skills and expand knowledge
• Familiarity with Microsoft technologies (Windows, MS Office, Outlook, Active Directory, Internet Explorer)
• Full UK driving license
• Flexibility to work in a shift-based environment, including occasional weekend work

This is a permanent, office-based position located in Castle Donington, DE74.

*Salary: £22,000 - £24,000

If this Service Desk Administrator opportunity interests you and aligns with your skills, please submit your CV.

Open to UK-based applicants only.

We are an equal opportunity recruitment company, welcoming applications from all qualified individuals regardless of race, sex, disability, religion, sexual orientation, or age.

We are committed to neurodiversity inclusion and offer reasonable adjustments during the interview process. If you require adjustments, please contact one of our recruiters.