Service Desk Administrator – Bury - £26,000

TN United Kingdom; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player is seeking a Service Desk Administrator to provide comprehensive support for engineers and clients. This role involves processing call-out information, liaising with engineers, and maintaining excellent customer relationships. You'll thrive in a dynamic environment where your organizational and communication skills will shine. With a supportive team and a focus on professional growth, this position offers a chance to make a real impact in a well-respected company. If you're ready to take the next step in your career, this opportunity is perfect for you.

Benefits

22 days holiday + bank holidays

Healthcare & Pension scheme

Bonus scheme

Free parking on site

Qualifications

• Strong organization skills and ability to prioritize work.
• Excellent interpersonal and communication skills.

Responsibilities

• Processing call-out information from clients in a timely manner.
• Liaising with engineers/sub-contractors regarding call-outs.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Multi-tasking

Education

Experience in Operational Service Office

Tools

Microsoft Office

Word

Excel

Job description

Social network you want to login/join with:

Service Desk Administrator – Bury - £26,000, Manchester

col-narrow-left

Client:

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6443308eb37b

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

col-wide

Job Description:

Service Desk Administrator – Bury - £26,000

I am currently representing a well-established specialist fire sprinkler company based in Bury. Established in 1992, they are looking for a Service Desk Administrator to join the team.

The role will involve ensuring that the department delivers a seamless and comprehensive support function for Engineers, Clients, Suppliers and Directors.

Salary package:

•£20,000 - £26,000
•Mon to Fri 8am – 4pm or 9am – 5pm
•22 days holiday + bank holidays
•Healthcare & Pension scheme
•Bonus scheme
•Free parking on site
•15 minute walk from train station

Main Duties:

•Processing call-out information from clients in a timely manner
•Liaising with engineers/sub-contractors with regard to call-outs and sending out job information
•Accurate input of call-out/job information onto database system
•Update engineer/sub-contractor diary
•Updating clients via e-mail/phone
•Obtaining quotations/ordering/ensuring deliver to site of materials
•Raising/requesting purchase orders
•General administration duties to include: filing/post/typing
•Reasonable management requests


Person Specification:

•Be polite and well mannered.
•Possess excellent interpersonal and communication skills.
•Have the ability to multi-task.
•You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
•To promote good relationships with all other company members.
•Establish and maintain excellent relations with contractors & suppliers.
•Establish and maintain excellent customer relationships at all times.


Experience:
•Possess experience in an operational service office.

IT Systems:
•IT literate: Office, Word, Excel, Good communication & organisational skills

Please Contact
Georgie Thain
[emailprotected]
020 7932 2800