It Service Designer

Shaw Trust; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave 25 days

Volunteer leave

Enhanced pension

Life Assurance

Learning & development

Flexible working

Employee networks

Job summary

Shaw Trust is seeking an experienced IT Service Designer to shape and improve services that support our growth, transformation and technology strategy. Working within the IT Delivery Management Office, you’ll lead the design and evolution of services across a varied portfolio of business change and technology projects.

You will create end-user experiences through service blueprints, journey maps and prototypes, using design thinking to understand user needs, identify pain points and translate

Qualifications

• Experience in service design within IT or digital transformation.
• Ability to lead workshops and gather insights from stakeholders.
• Proficiency in creating service blueprints and journey maps.
• Strong user-centred approach and data-driven decision making.
• Collaborative cross-functional working with product, development and operations.

Responsibilities

• Design and evolve services across a varied portfolio of business change and technology projects.
• Lead design thinking sessions, workshops and stakeholder interviews.
• Create and maintain service blueprints, journey maps and prototypes.
• Translate insights into practical solutions balancing user needs and business priorities.
• Stay informed of trends and best practices to drive improvements.

Skills

Service design

Stakeholder facilitation

User-centred research

Design thinking

Job description

\"Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.\"

Purpose

We're looking for an experienced IT Service Designer to play a pivotal role in shaping and improving the services that support our organisation's growth, transformation and technology strategy. Working within the IT Delivery Management Office, you'll lead the design and evolution of services across a varied portfolio of business change, continuous improvement and technology implementation projects.

You'll be responsible for creating exceptional end-user experiences by designing services that are innovative, effective and aligned with business objectives. From exploring new service opportunities to refining operational processes, you'll take a user-centred approach to ensure services deliver real value for both colleagues and the wider organisation.

Working closely with Product Owners, developers, operational teams and other stakeholders, you'll use design thinking methodologies to understand user behaviours, identify pain points and uncover opportunities for improvement. You'll facilitate workshops, gather insights and translate findings into practical solutions that balance user needs, operational feasibility and business priorities.

You'll create and maintain service blueprints, customer journey maps and service prototypes, using testing and measurable outcomes to validate ideas and continuously improve designs. You'll also stay informed of emerging trends, technologies and best practices, using data-driven insight to shape forward-thinking service solutions.

This is an excellent opportunity for someone who is passionate about service design, enjoys solving complex problems and thrives in a collaborative environment where they can influence meaningful change and improve the experience of end users across the organisation.

Download the Job Description for full details.

Location:

You will be homebased

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women's Network, MANaging Network, Menopause Network Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
• Opportunity to request flexible working from day one